One can't have a second chance for a first impression and check-in is undoubtedly one of the first guest experiences upon arrival. For today's travellers with their digitally dominated lifestyles, that could mean how prompt and self-directed this process could be.
To cater further to a more effective and likeable check-in process, Clock Software has developed Clock Kiosk - the new hotel self check-in kiosk. It will allow hotel guests to:
- Securely login and find their booking.
- Opt-in for a room upgrade.
- Fill in and sign digitally their registration cards.
- Pre-authorise or directly bill their credit cards according to hotel's guarantee policies.
- Issue their door lock key-cards
Hotel kiosks have existed before, but always as stand alone devices that needed a somewhat tedious, expensive and limited integration with hotel’s property management system. Even putting the cost and stability aside, the fact remained that the self check-in kiosk, the PMS and the rest of the guest-facing apps a hotel might have deployed could not provide a seamless and uniform but rather fragmented guest experience.
It's different with Clock Kiosk. It is a part of Clock PMS - the all-round cloud hotel management, distribution and guest engagement software from Clock Software. They are literally different screens of the same system. One can say that this is the first cloud PMS with a self check-in kiosk and the first hotel kiosk with a PMS.
Clock Kiosk perfectly integrates with the rest of the available guest facing and engagement features for a complete seamless guest service experience, such as the automated guest mailer, online check-in, digital guest service, ‘book a restaurant’, ‘rate your stay’, self check-in and many other. Now it allows hotel guests to completely skip the reception if they prefer so.
While for the new breed of self-service hotels opting for new-look extreme digital experience or low cost economics the hotel self check-in kiosk is the only option, for those more traditional full service properties it could contribute to adding more human touch to service - imagine what a check-in experience could be should the tedious check-in formalities be handled in advance with a few clicks or taps.
Clock Kiosk offers a sleek design and high-end components. It offers beautiful well-finished, yet robust metal casing, suitable for public areas. It is built with components from leading providers and integrates with leading payment processing and doorlock providers. Product images and specifications can be found here: Hotel Kiosk.
Clock Kiosk is priced aggressively under £4550/€5000 (ex. VAT) which is, on average, almost half of the price of other competitive stand alone hotel kiosk devices. There is a moderate monthly fee for the kiosk add-on added to hotelier's Clock PMS subscription.
Clock Kiosk will be unveiled officially and will start selling at WTM London 2016 on 7th November, although first units have already been shipped to customers for beta-testing. It will be showcased at stand TT530 at WTM London in the Travel Technology section.
About Clock Software
Clock Software is a global provider of cloud-based hotel management systems (PMS), integrated online distribution, online & kiosk hotel self check-in solutions and mobile & in-room guest engagement systems with customers in more than 50 countries.