"For us, Clock was everything we needed from the very beginning - simplicity, end user ease of operation, adaptable and now we realize that it continues to grow along with us."
Unique in Moncton, the collection of properties of Bower Hotels + Suites is the ultimate in comfort and class. They have no front desk, no concierge service, and no lobby, creating a truly unique hotel experience: but what they do have is an experience you’ll never forget.
Q: What type of software were you using to manage your property?
A: Back in the days, we were using printable sheets on a clipboard.
Q: What made you look for a new hotel management system? What problems were you trying to solve? What results did you want to achieve?
A: As Bower got more famous and more guests started checking in on a regular basis, we realised we needed to get better organized to avoid double bookings. And from a customer service standpoint, we needed the right PMS for our operations to grow the right way.
Q: Why did you choose Clock PMS+?
A: For us, Clock was everything we needed from the very beginning - simplicity, end user ease of operation, adaptable and now we realize that it continues to grow along with us.
Q: What has changed for you/your business since you started using Clock PMS+?
A: It was the sales growth, the true connectivity to OTRs and the better management of guest information for check-in and checkout purposes.
Q: Is there something you want us to improve?
A: Templates for emailing guests at time of booking and invoicing visuals.