"We wanted to find the optimal system from the start and among the various solutions on the market we have decided to put our trust in Clock PMS+ for the opening of our boardinghouse as it addresses all our needs. With the Clock PMS+ system we are able to preplan for upcoming events and offer our guests a 24-hour check-in without a reception."
EJ9 Boardinghouse With a superb location in the Downtown of Mainz and within a walking distance of most sights of the city, the EJ9 Boardinghouse stands out with its unique blend of amenities catering to modern life and the sweet cosiness of homelike apartments with fully furnished kitchenettes. Travelling for business or pleasure, EJ9 offers you the independence of 24-hour check-in and the promise of a memorable stay.
Q: What type of software were you previously using to manage your property?
M.S.: We wanted to find the optimal system right from the start in order to continue using the same, reliable system in the future, too. In the beginning, we informed ourselves a lot about possible vendors and types of software to find the right one for us. This is the reason why we have decided to put our trust in Clock PMS+ to open our Boardinghouse as it addresses all of our needs.
Q: What was the major challenge that you wanted to solve with the adoption of a (new) hotel software?
M.S.: The biggest challenge we faced was finding a new software, capable of offering our visitors optimal service without a reception. There are many new types of software available, which allow guests to check in easily without a reception.
Q: How did Clock PMS+ provide the solution for your challenge?
M.S.: The kiosk system of Clock provides a user-friendly check-in and check-out without a reception. In addition, it functions independently of the location through the Cloud PMS and our employees can manage everything from our office without having to be on site. This will allow our visitors a 24-hour check-in.
Q: What else has changed in your property management since Clock PMS+ has been deployed?
M.S.: With the Clock PMS+ system, we are now able to preplan for upcoming events. Additionally, we can inform visitors of updates before check-in.
Q: Is there anything else you want to share about your experience with Clock PMS+ and/or Clock POS?
M.S.: At this point, we would like to thank the great team behind Clock Software! For all of our questions, we were directly helped and actively supported! All of our service problems and questions were quickly solved.