New times and new people require new solutions to traditional situations like hotel check-in. Let your guests benefit from the freedom brought by digital technologies and check in online from the comfort of their homes, or on their mobiles while they’re on the go, or on the kiosk at the hotel lobby and skip the line.
Today, for many the best service is self service. Allow your guests the complete satisfaction of being in control in the digital guest portal, where they can make payments, request changes to their bookings, even change their rooms, all on their own.
Let guests pay their booking guarantee online, fast and secure.
Guests request changes in their booking dates, room type, or count so all goes according to plan, even when the plan changes.
Give your guests something special in their room, be it a baby cot or a bed of roses.
Offer higher-grade rooms at preferential prices so both you and your guests get the most of their stay.
Make check-in even faster by letting guests choose the room they want to stay in in advance.
Filling their registration cards online saves guests check-in time and eases the load off Reception
Guests checking at specific locations on their way to the hotel gives you enough notice so you are ready to meet them.
Cancelling a booking takes guests a click; you get a desktop notification. That’s all.
Whenever they need, guests can check their bill online and make sure all is in order.
Pay their bill, check out, and download an invoice is yet another thing guests can do on their own in the self service portal.
Boost room service revenue by inviting guests to browse your restaurant eMenu and order straight from it.
Use guests’ feedback to advertise your services or solve potential problems before they are blown out of proportion on social media.
For a special occasion or just so, guests can book tables at the hotel restaurant online.
Never let communication with your guests go dead. Keeping it going is easy with the Guest mailer. How? It automatically sends messages to your guests at specific stages of their journey. What messages? The ones you have written in advance, customized with different templates for the different cases: guarantee payment reminders, room upgrade offers, special events invitations, etc., etc. That way you really keep in touch, reliably and reassuringly.
Clock Kiosk allows your guests to check in without passing through Reception - complete or just confirm their registration card and sign it, then get their room keycard, even pay their bill in advance if your policy requires it, and it’s done. No queues, no stress. Just a kiosk in your hotel lobby.
Guest engagement is an intrinsic part of Clock PMS+ and works in complete harmony with it. Every action performed through the MyBooking Portal or the kiosk is instantly recorded in the booking details and in the guest profile. Every piece of information stored in Clock PMS+ guest history is used to optimise the stay. All to efficiently guarantee your guests’ ultimate experience with you, build loyalty, and transform into 5-star reviews and return business.