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RE:START Webinar series

Maximising hospitality at a safe distance

Learn how to build even better relationships while increasing guest and staff safety, by deploying online guest services

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Webinar recap: See the key takeaway messages from our webinar panellists about the latest trends in assuring safe experience for your guests and your staff

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This is not a new world, this is not changing the trajectory of the world. This is us getting there faster and so this is accelerating a lot of the trends that we're already seeing.”

Jordan Hollander, Co-Founder, Hotel Tech Report

Watch the video Duration: 2:19 min
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We have reopened 38 of our 38 properties, so that's something we're actually very proud of. The key word was flexibility, be as flexible as possible with the client. Today the client gets the chance to organize their stay before they come, they get to pick what they want to eat for breakfast, they get to pick the way the housekeeping is managed.”

Skander Gasmi, Director of Digital Transformation, Happy Culture by Honotel

Watch the video Duration: 7:21 min
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We were happy enough to operate Clock at all our properties. And one of the first things we went to do was to facilitate that online check-ins and the contactless check-in. We got that up and running fairly quickly with the Clock's Kiosk feature.”

Nikola Jasprica, Director of Revenue, Lark Hotels

Watch the video Duration: 5:37 min
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The biggest takeaway message would be that whatever piece of equipment and software or technology you're buying, make sure it can be integrated. API based integration, APA first based integration. Don't buy anything that's legacy. Don't buy anything that needs a box on site.”

Oliver Geldner, Partner, Taktikon AB

Watch the video Duration: 1:33 min

Want to hear more tips on how to overcome the Covid-19 effects. Simply schedule a meeting with our sales managers.

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So my recommendation would be: Start with the vision of a completely touch-free interaction for the entire process from inspiration to orientation, to reservation, to booking and journey, and stay at the hotel. And then, you back it off and insert all your physical touch points when you need them again. Don't start with a typical reception desk. Start from the other end and work your way backwards."

Oliver Geldner, Partner, Taktikon AB

Watch the video Duration: 5:30 min
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If you are prepared with a payment partner that offers you the ability to do the online payment. Also tokenizes the card details of an online payment, so you do your booking online, you tokenize that card and all the extra payments that are being handled actually in the hotel are being handled on the same card and on that same token in a secured way that really helps you to be prepared on instances where you do not want to have a physical card with you.”

Tomas Damen, Senior Manager Strategic Partnerships, Adyen

Watch the video Duration: 1:33 min
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Any technology pretty much that contributes to operational efficiency and that enables guest services makes you less dependent on numerous resources for that matter. For instance, if you have a contactless guest journey where guests can help themselves and where they can easily reach you, you don't need to dedicate a staff member on property for that specific purpose.”

Daan De Brujin, Founder and CEO, Book Boost Guest messaging

Watch the video Duration: 2:57 min
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We got many requests especially from smaller hotels that wanted to go completely staffless from a mobile key perspective. The challenge is that usually hotels don't want to give access to the guest rooms prior to check-in, so they want to do the check-in first. Now the issue is that only a small percentage of your clients will still do the pre-arrival check-in right, so you will have a large percentage of clients doing the check-in at a physical location, usually a kiosk.”

Lennart De Haan, CEO, 4SUITES, Intelligent Access for Hospitality

Watch the video Duration: 2:47 min

Want to hear more tips on how to overcome the Covid-19 effects. Simply schedule a meeting with our sales managers.

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A way for guests to communicate with hotels, just like they do with friends and family right through mobile messaging channels.”

Jonathan Rojas, Co-Founder, Whistle

Watch the video Duration: 2:16 min
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What we do is actually a platform that stays at the heart of the operations of the independent hospitality organisations which allows them to adapt fast, giving them a choice whether they should be servicing guests from home, whether they should be servicing guests from a central location, whether they should implement a completely contactless service, whether they should implement a minimum or limited touch service.”

Krasimir Trapchev, Co-Founder, Clock PMS+

Watch the video Duration: 3:46 min
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What has happened since March, I guess, is only tipping the scales in terms of what hotels need from digital guest relationships. Now everything is at people's fingertips and people have grown to expect it frankly. The ideal process is where you could be offering guests tools with which they can handle things in a much more efficient and calmer manner. This is precisely what was true in February is even more true now.”

Steve Bliekendaal, Business Development Director, Clock PMS+

Watch the video Duration: 5:27 min

Missed our webinar?

You can still see the webinar presentation , or even better - watch the recording! Don’t miss the chance to see what a lineup of leading hospitality experts and practitioners had to say about the challenges of assuring a safe experience for your guests and your staff and learn about the latest technology trends and how they help hotels adapt to the new normality.

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About Clock PMS+

Clock Software develops software solutions for the hospitality industry to help hoteliers manage their business efficiently in the digital era. The cloud hotel management system Clock PMS+ combines traditional PMS features with advanced modern capabilities.

Clock PMS+ offers a full stack of solutions for hotel operations, real time cross-channel sales management, guest engagement across journey, digital guest services, online check-in/out services, payment automation, events and banqueting management, web booking engine - everything accessible from a single point, and on any device.

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