In Clock PMS, a guarantee policy allows you to track the bookings requiring additional guarantee action.
Just set up the guarantee policies and link it to the payment methods
Use the guarantee policies with any type of bookings
Easily include information of guarantee policies in confirmation letters and track the confirmed/unconfirmed and guaranteed/unguaranteed bookings
Number of nights:the maximum number of nights required to be prepaid as a deposit by a guest.
Percent of room charges:Percent of the sum of all room and package charges to be prepaid as a deposit by a guest.
Number of nights or Percent of room charges:Combination of the previous two schemes, as a guest prepays the greater amount of the two: nights or percent of room charges to be prepaid.
Percent of total booking price:Percent of the sum of all charges of the booking to be prepaid as a deposit by a guest.
You can define:
Select the guarantee payment methods that apply to a guarantee policy. Then your web reservation system uses these methods to define how a booking can be finalised and guaranteed:
Offline bookings (the ones created by an operator) can be linked to a guarantee policy. In this case, the guarantee policy will calculate the required deposit (if any), and the confirmation letter will contain the requirements of the guarantee policy selected.
Collect the required deposits for offline bookings by providing a secure online payment link to your bookers through the Self Service Portal.
If you have only one standard guarantee policy, set it as a default guarantee policy for your WRS. All bookings made via your WRS will have this guarantee policy.
If you have multiple guarantee policies, you can link any rate to a specific guarantee policy.
When you are done with the booking and have set a Guarantee policy for it, you can send a confirmation letter with:
In Clock PMS, you can email the confirmation in a single click. Alternatively, you can use the option to print the confirmation letter or even save it as a pdf file.
The Booking Status is automatically changed from ‘Not Confirmed’ to ‘Confirmed’ with the sending of the confirmation letter email.
Alternatively, you can change the booking confirmation status to ‘Confirmed’ manually. Just click the ‘Confirm!’ button on the Confirmation screen of the booking.
Once you have received the required guarantee, you can update the status of the booking to Guaranteed.
All expected guarantees can be tracked in the Bookings Awaiting Guarantee Report.
Clock PMS controls the user access to the credit details stored and keeps a log of the users having accessed them. Once in the system, they are masked for security purposes.
If a booking is made over the phone, and the booker is reluctant to provide their credit card details, the same can be advised to access the Self Service Portal and use the secure online payment link there to input their credit card details safely.
If through a WRS or Channel Manager, credit details are received as a booking guarantee, they will be automatically retrieved by Clock PMS.
With some of the credit card payment gateway interfaces (e.g. Authorize.net), you can directly charge the required deposit to the guests’ credit cards.
