Why use handheld devices to serve restaurant guests
There are many reasons to get rid of paper notebooks or replace the expensive specific handhelds compatible with previous POS systems. Using online restaurant software allows you to switch to standard mobile devices like iPads or Android tablets for your waiting staff. And in fact, for all of your staff. Your Clock POS subscription does not limit the number of handhelds you can use so every waiter can use their personal one and work much faster and more efficiently. When orders are taken on such a device, they are automatically transferred to the kitchen (or bar) printer and their preparation can start immediately. Just summarise the time that your waiting staff spends in running between the tables and the kitchen just to hand over their orders.
iPads and Android devices replace expensive special hardware
Older restaurant POS systems either did not support handheld devices or required specific and very expensive hardware to provide some mobility. With the advent of cloud computing, online pos systems like Clock POS enable you to run your software on any standard mobile device, like iPad or Android. Not only is this cost-saving but it also allows you to use the same device for different purposes and access applications different from your POS system. In this way you can have more handhelds for the same money and streamline the service tremendously.
Handheld POS is paperless and green
When you use an online restaurant software, a big part of the paper waste is eliminated. Orders are taken digitally and transferred to the kitchen or other respective printer automatically. Bills are also transferred to room, company or event folios without the need to print receipts and keep them signed for further clearance. This saves some costs but even more it helps the environment. And while this has been a hot topic for years, it is always a good thing to show that you are running a responsible business.
Faster service, easier table-turning thanks to handhelds
When the restaurant software is run on tablets, and tablets are put in the hands of each waiter, service becomes much faster and staff has more time to pay attention to guests. Online POS systems go beyond the order-taking and the cash-registering, they allow you to present your menu in a stylish manner, and service your guests faster and better. All this adds to the satisfaction and the overall experience of your customers while also increasing the table turnover and respectively, your revenue.
Payments processed on handhelds
People don't like to see their credit cards disappearing from their sight. There have also been reports of credit card numbers stolen during payment by staff. Of course, this should be a rare issue but still, accepting payments at the restaurant table is seen as a great improvement by many customers. With Clock POS running on a tablet and a card reader attached to it, your waiting staff can provide the service that makes your guests feel comfortable and enjoy their experience much more.
Handheld POS in fine-dining restaurants
Fine-dining restaurants are hardly the place for mounting iPads on the tables and letting guests to order by themselves. This would work well in a casual restaurant and Clock POS offers this option as well. But still, handheld devices used by waiters are very much applicable in high-class eating establishments. iPad or Android tablets can be used to present the menu in an impressive style. Being standard devices, they can also be used to present other media, accept payments, take electronic signatures for bills or for their transfer. Waiters holding a mobile device like an iPad or an Android tablet, look stylish, while the service they provide is faster without any part of it being neglected. Handheld POS devices greatly automate and accelerate the service while the actual people holding them have more time to interact with and impress customers.
Handheld POS in hotel F&B facilities
iPads and Android tablets are extremely useful as POS devices in restaurants and bars belonging to accommodation establishments. Clock POS offers advanced options for integration with Clock PMS. They include order and bill transfers to room folios, company profiles or events. It is easy to put a standard handheld device in the hands of every waiter so each guest can request their restaurant charges be credited to their hotel bill. To make this happen, waiting staff just have to click a few buttons and ask the client to sign the transfer directly on the screen of the iPad, for example. With this, there is no need for paper receipts to be printed and taken to the reception desk, nor to enter charges manually in guest folios. Everything is transferred automatically, both the detailed bill and the e-signature. The same goes for companies and events, which makes it much easier to handle documentation. Just offer the handheld to the customer so they can preview and sign their bill. Fast and paperless.