Create memorable guest experiences by customising every detail of their stay with ease and precision.
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Handling guest requests and preferences efficiently is essential for providing great hospitality. From customisable meals to special requests and arrival logistics, personalising stays helps create memorable experiences. With our tools, your team can easily manage these requests, using features like ToDos and Notes to ensure clear communication across departments and meet guest expectations effectively.
Efficiently log, track, and fulfil guest requests, making sure every detail is taken care of. Guests can specify custom meal preferences directly within their booking, ensuring dietary needs are met. Restaurant bookings can also be managed ahead of time to personalise their dining experience. Additionally, specific room configurations or required amenities are handled with precision, accommodating each guest’s unique needs.
Ensure all departments work together to meet guest expectations. ToDos and Notes centralise guest requests and tasks individually for every department, making it easier to assign tasks and track updates. For example, a request for a baby bed, honeymoon room preparations, or payment-related details can be noted and shared with the responsible departments, ensuring that each request is handled promptly and accurately.
Transport arrangements are managed with automated reminders, and arrival and departure times are shared with departments. For example, guests requesting an early check-in can be offered a guaranteed option at an additional charge, turning it into an upsell opportunity. Real-time updates help staff handle last-minute changes effectively.
Enable collaboration among teams to keep operations running smoothly. Ensure prompt responses to meet guest needs efficiently. Cleaning or room setup is scheduled based on guest arrival times, ensuring readiness upon their arrival. Notifications keep the front office, housekeeping, and other departments fully informed.
Customising Stays integrates seamlessly into the Reservation Management Software, synchronising with other modules such as Housekeeping, Front Office, and F&B management for an unparalleled guest experience.
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