Version 1.0
Last modified: 25th May, 2025
We are the “data controller” of all personal data you disclose to us when you contact us either by visiting or using our website; or by letters, emails or other written communication; or by personally contacting our representatives; or by any other communication. We do not need and therefore shall not process any sensitive data pertaining to your health, political orientation, sexual orientation, cultural identity etc. We are committed to minimising the personal data we use in our communication with you.
Personal data means any information relating to you which allows us to identify you. In particular, we may collect from you the following categories of data: name, ID number, nationality, profession, possibility, business organisation you work for or own, address, email, telephone, location IP address etc.
Your personal data will help us manage our communication with you. In particular, we may use your personal data for the following purposes: responding to the queries you send us; providing information about our products and services; providing products and services requested by you; making marketing analyses and other marketing research; sending you our marketing materials; updating and improving our products and service; by other means managing our legitimate business as a software services provider. Please note that we may profile your personal data for our marketing analysis purposes. We may also process your personal data if required by the applicable legislation.
We may use Google Analytics and/or other tracking methods. Some of those methods may use “cookies”. A cookie is a small file, which asks for permission to be placed on the hard drive of your computer. Once you agree, the file is added and the cookie assists the web traffic analysis or your visits to a particular website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about the webpage traffic and improve our products and services in order to tailor them to our customers’ needs. We only use this information for statistical analysis purposes. In no manner cookies give us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies and you shall modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our products. A relevant Google policy applies towards the use of Google Analytics;
By disclosing any personal data to us you explicitly accept and agree that we may process it, including to profile it and use cookies and other tracking methods, in the course of our legitimate business and in accordance with this Policy.
If there is no agreement between you and us, we shall consider upon the period of retention of your personal data, which period shall not be unreasonably extended. We shall safely delete and destroy your data as soon as the purpose it has been processed for is achieved.
If the period of retention of your data is not set in an agreement between you and us, you are entitled to require deletion of your data by explicit instructions in writing. Upon the receipt of such instructions we shall safely delete and destroy your data without unreasonable delay and shall notify you in writing.
If however the applicable legislation requires a longer period of retention, we shall delete and destroy your data after expiry of the said period.
The purpose of collecting your personal data, as set out in section 3 above, normally does not require disclosure or transfer of your data to third persons. We shall therefore not disclose or transfer your data to third persons, with the following exceptions:
Clock shall implement and maintain security measures to protect Customer Personal Data against unauthorised disclosure or access, accidental or unlawful destruction, loss, alteration. Clock will continuously be monitoring the performance and the adequacy of the security measures and may from time to time modify and update the security measures.
We maintain your data on our own servers and on servers of your trusted processors. The list of our processors is available at Appendix 1 to this Policy. We monitor our servers to ensure that there is no unauthorised access to any data stored thereon. We implement various methods and technologies to prevent and detect any intrusion or intrusion attempt.
We have implemented and maintain a data security policy for our staff and provide security training as part of the training package for our staff. Our employees and partners are required to conduct themselves in a manner consistent with Clock’s guidelines regarding confidentiality, business ethics, appropriate usage, and professional standards.
Only our authorised staff will have access to your data and only in relation to the execution of their direct duties of operating and supporting our business activity. Each member of the staff has signed a special data security addendum to their agreements and undergoes periodic instructions and trainings about data security. Clock’s staff will not process Personal Data without authorisation.
Our security staff is responsible for the ongoing monitoring of Clock’s security infrastructure, the review of the Software and Services, and responding to security incidents.
We control and restrict the access to our premises, hardware, and documentation. Our premises require electronic code key access and are monitored by CCTV cameras. Only authorised employees and contractors have access to these premises. Entrants are required to identify themselves.
All data records in our databases are protected with credentials, so that it is only readable through the graphical user interface (“GUI”) or the application programming interface (“API”) and only after a successful submission of valid credentials - e.g. username, password, etc.
Our administrators are required to authenticate themselves through an authentication system in order to process personal data. Our software checks the credentials to allow the display of data to an authorized administrator.
If we become aware of a data incident, we shall notify you promptly and without unreasonable delay; and shall promptly take reasonable steps to minimise harm and secure your personal data.
Our notification of or response to a data incident shall not be construed as an acknowledgement of any fault or liability with respect to the data incident.
As a “data subject” you are entitled to request from us information about the personal data we hold about you and the purposes we are using it for. If we hold personal information about you, you can request:
You can object to our processing of your data for direct marketing purposes by unsubscribing our mailing list or updating the settings for your app.
You can address your requests to via email at hello@clock-hs.com. Requests to unsubscribe our mailing list can be made by clicking on the “unsubscribe” link in any of our marketing emails addressed to you or via email request to hello@clock-hs.com. To unsubscribe electronic communications you must update your app settings.
Should you withdraw your consent to the processing of your personal data, we will terminate the processing once we have received your withdrawal.
You will not have to pay a fee to exercise your rights. However, we may charge a reasonable fee if your access request is clearly unfounded or excessive, or alternatively, we may refuse to comply with the request in such cases.
We may from time to time change this Policy. Any such changes will be communicated to you by way of an e-mail or a notice on our website.