Guest Communication Tools

Guest Communication Tools

Engage guests with personalised, automated messaging throughout their journey, simplifying reservations and enhancing satisfaction.

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  • Enhance Guest Satisfaction: Deliver timely, personalised messages to keep guests informed and delighted.
  • Streamline Reservation Processes: Automate communication to save time and reduce errors for your team.
  • Boost Operational Efficiency: Ensure clear and consistent messaging across all guest interactions.
  • Increase Upselling Opportunities: Proactively offer tailored add-ons and services to create a great guest experience.
Improve guest interactions with ease

Improve guest interactions with ease

Managing guest communications manually can lead to delays, inconsistencies, and missed opportunities, negatively impacting the guest experience. Guest Communication Tools simplify the reservation process with automated and personalised messaging. From confirmation emails to pre-arrival details and post-check-out feedback, you can ensure that guests stay informed at every step, while freeing up your team to focus on other priorities. The result? More efficient operations and happier guests.

Streamline booking Confirmations for a seamless process

Streamline booking Confirmations for a seamless process

Automate and personalise booking confirmation emails, ensuring guests receive accurate and professional information instantly. Avoid manual errors and provide a seamless reservation experience.

Make every guest feel welcomed before arrival

Make every guest feel welcomed before arrival

Send tailored pre-arrival messages with essential details, upsell offers, and personalised greetings. Include an online check-in invitation, enabling guests to complete check-in before arrival. Ensure guests feel welcomed before they even step into your property.

Deliver timely updates with real-time notifications

Deliver timely updates with real-time notifications

Keep guests updated with real-time notifications, such as room readiness or changes to their itinerary. Reduce uncertainty and improve guest satisfaction.

Simplify check-out and foster guest loyalty

Simplify check-out and foster guest loyalty

Send a departure email inviting guests to check out and complete payment online, ensuring a smooth exit experience. Follow up with a post-departure email to gather valuable feedback and encourage direct bookings for future stays through your property’s booking engine.

Part of Clock Hospitality Cloud

Guest Communication Tools are seamlessly integrated into the Clock Property Management System+, offering seamless collaboration with reservation management, guest profiling, and operational tools. With this integration, your team can manage all guest communications from a single interface, ensuring consistency and efficiency.

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Part of Clock Hospitality Cloud

They work best together

Each product in the Clock Hospitality Cloud runs on a unified hotel database. While you can always integrate our solutions with third-party vendors, choosing a single-vendor approach for your core technology ensures optimal synergy, simplified system management, and improved cost efficiency.