Clock Software's
Hotel self-service app
Quick. Friendly. Efficient.
Increase guest satisfaction and create new revenue opportunities.
Transform in-stay transactions into entire-journey experience.
Mobile check-in
Guest self service portal
One with Clock PMS
Complete digital check-in
Credit card pre-autorization* & guarantee
Step 1: An automated email prompts guests to guarantee their booking. Collect credit card details for payment pre-authorization. The PCI DSS environment of Clock PMS hotel app ensures financial peace of mind for both hotel and traveller.
Select or Assign room
Step 2: Guests select their rooms or - if you’d rather they didn’t - they have one auto assigned. Additionally, here they can make their special requirements.
Fill registration card & e-Sign
Step 3: Registration cards filled by guests while they are still preparing their trip, so when they arrive all that is left is to check and sign them at Reception, and get their key. Or, they can skip Reception and do all that at the hotel kiosk.
Let guests manage their bookings before they arrive
Create extra revenue from the word go
Room upgrade
Offer you guests a higher-class room at a preferential price. Clock PMS will automatically suggest relevant upgrades only and guests can easily switch their room type through the mobile app.
Extra services
Guests can order extra services before they arrive as well as while they are at the hotel. Your hotel app makes it easier to choose, order, and even pay for them.
*Early check-in
With the early check-in option even guests that arrive at unusual times can be settled right away. You get extra revenue, they get extra convenience.
*Coming soonBe helpful with the virtual concierge
Let the home page of the hotel app be your virtual concierge. Publish all sorts of useful information, links, hints, or suggestions there and help guests plan their trip and make the best of their stay.
Online services at the hotel
Digital room service
Increased room service sales are a given with the attractive presentation of promotions and regular menu items. Ordered from a smart TV, a tablet or a smartphone, room service is processed like a regular order in the restaurant and can be paid on the spot or charged on the room.
Digital room serviceBook tables online
Restaurant tables can be booked through the app. It’s a simple function that works both for your guests’ convenience and for the better planning of your restaurant seating and meals.
Online table bookingsCheck bill
The information in the app is always up-to-date. Every charge on the booking folio is seen there as soon as it is made. So if guests need to keep track of their spending budget, all they need to do is check. And it helps for check out later as any possible objections can be settled earlier rather than later.
Self check out for the time-pressed, the late-leavers, and all the gadget mad
Online payments - Convenient & secure.
The mobile self service app lets guests make secure payments online. Clock PMS provides PCI DSS environment and operates with payment portals and services like PayPal, Authorize.net, SEPA, Sofort, Giropay, etc.
Self check out
Rating and review
The mobile app is where guests can voice their opinion. A star rating or a full review, their feedback can help appease grievances asap, improve service, or praise staff, as the occasion may be.
Rating and Feedback
Invoice download
Those that need their invoice can simply log in the app and download it in pdf or have it sent to their, or their company’s, email.
Getting an invoice
Easy on the eye, easy on user, easy on administrator
Custom colours and design
The appeal of any app is in its look and in its usefulness. Both can be customized for your hotel app. Predefined colour themes, pictures, social network plugins, language translations - everything you need to make their fingers itch. Read more..
Download. Install.
Click a link.
The mobile hotel app of Clock PMS is a bonus, not a burden. It is not something to download, or to install, or to worry about. It is just an added-value spot your guests can go to by clicking a link.
One with Clock PMS
The hotel app is a part of Clock PMS. The information guests find in it is the information that is in your hotel system, always up-to-date. There is no pairing, no synchronising. It is all there without you having to lift a finger, apart from processing change requests that is.
