Guest journey

Create winning guest experiences

Enhance your high-class service with tools that motivate your guests to improve their stay, while empowering your staff to focus on delightful interaction instead of boring administration.

Book your tour
Guest journey: Create winning guest experiences

Happy guests powered by
Clock PMS+

Upsell and delight guests throughout their journey from check-in to check-out. With the guest journey powered by award-winning Clock PMS+, you have everything you need to deliver world-class experiences.

Online booking engine

Get more direct bookings

Increase website booking conversions

Make room and non-room bookings natural with the included booking engine that allows guests to book directly on your site and in popup mode without redirects or interruptions.

Make the booking process smooth

Get more bookings and less abandonment with the simple and fast booking engine that optimises every step and gives special promotions at the right time.

Offer a first-class checkout

Give your guests the option to pay how they prefer with fully integrated payments and guarantees, ensuring smooth checkout and booking finalization.

Sell more than your rooms

Use your existing non-room revenue streams or create new ones with tools to upsell and increase the average purchase value of guests wanting more than your rooms.

Market special rates

Apply promotions for your new guests and company customers, agents, event participants, and other regulars with personalised offers on rates and availability.

Book your complete hotel group

Cross-sell and merchandise all your group's properties directly in your booking portal on your website.

Online booking engine: Get more direct bookings

Guest mailer

Inform your guests

Communicate in style

Guide, upsell, and offer self-service options with professional email templates in your brand design to satisfy your guests before, during, and after their stay.

Personalise your messages

Use placeholders that personalise guests' messages with their information and booking details for first-class touch.

Send the right messages at the right time

Segment your guests and use automated sending rules that ensure you send relevant information, reminders, or call-to-actions to the right guests at the right moment.

Let guests control their stay

Save time by giving your guests the power to manage requests digitally with email call-to-actions and links to online guest services in Clock or other integrated systems.

See what sells

Track email conversion rates directly in Clock without using third-party marketing solutions to see what message resonates best with new and regular guests.

Guest mailer: Inform your guests

Digital guest services

Boost productivity and guest delight

Offer guests a personal portal

Create better experiences by letting the system create a personal, digital portal where guests can manage their entire booking and interact with you before, during, and after their stay.

Control arrivals before they happen

Collect guarantees, save time on administration, and release more rooms on time with the before-arrival services allowing guests to guarantee, change, and cancel their bookings.

Check-out online check-in

Free your staff from hours of repetitive administrative tasks with online check-in, so all left is giving your guest a smile and their room key upon arrival.

Simplify stays and make extra revenue

Delight your guests with an online portal where they can add special requests, order extra services like room service and spa visits, check their bills, request invoices, and more.

Let guests depart in style

Let guests preview their bill, fill in their invoice details, make payments, request late check-outs, or order a taxi transfer — including tools to become a member or leaving a review.

Speed up guest service

Extend check-in and check-out options with self-service kiosks and tablets to speed up guest service in busy moments or offer a completely contactless process.

Digital guest services: Boost productivity and customer delight
Pohorje Village Wellness & Spa Resort

“Clock lets you to book in just a few clicks. Upon the automatic confirmation, guests get access to the MyBooking portal to manage their booking, easily pay and get their invoice all by themselves. All of this significantly speeds up front desk operations, giving guests a greater control over their stay.”

Gabrijela Markuš Gabrijela Markuš
Sales Manager, Pohorje Village Wellness & Spa Resort

Explore more for hotel excellence

See why Clock PMS+ makes it easy to stay competitive, empower staff, and delight guests.


Run your hotel or group like clockwork.


Get paid quickly and securely for all your hotel services.

Event management

Host and manage delightful connected events.

Restaurant POS

Use a POS for smooth restaurant and bar operations.

Frequently asked questions (FAQ)

Our BookDirect engine offers instant guest confirmation, seamless room upgrades, improved B2B experiences, and streamlined payments to enhance the overall booking experience.

Yes, BookDirect can handle bookings and cross-sell for your entire hotel group, maximising sales and providing a seamless experience.

Our Guest journey apps are integrated with our hotel solution, offering advantages like compliant payment collection, unified rates, and synchronised data, all on a single platform.

It's very simple; your web developer integrates a small code snippet, and our booking engine appears as a popup or overlay.

Yes, you can customise our booking engine app and MyBooking Portal with your branding for a cohesive guest experience.

Yes, our system supports multiple languages, catering to diverse audiences for a seamless booking process.

Yes, our apps support advanced Google Analytics tracking for insights into user behaviour, traffic sources, and conversion rates.

Yes, our API allows seamless integration with third-party solutions, allowing you to choose what best fits your requirements.
Connect any extras you want

Connect any extras you want

Connect the world’s greatest hospitality solutions with seamless integration with Clock. Use the open API to build custom applications and automate workflows. Succeed with unlimited connections to certified public and private apps.

Explore integrations

Delight your guests the best

Discover the functionalities that empower guests to control every aspect of their stay while freeing time for your staff to focus on what matters — with tools to boost revenue and get valuable feedback. Book your tour. We’ll be on the other side to help you win.

Book your tour