Reservation management

Faster reservations, better offers, fewer mistakes.

Availability, rates, guest details, packages, and activities are all in one place, which makes answers faster and good offers easy to suggest. Contracts, blocks, restrictions, and payments follow their rules automatically in the background, so the flow stays steady and mistakes are much less likely.

What you can do with Clock

Find the right availability — fast

See what’s open, at what rate, and under what terms — all in one clean view. The Rate & Availability screen shows live inventory, rates, and details that help your team answer questions instantly. Switch dates, compare offers, or check restrictions without jumping between tabs.

Example:
A guest wants a weekend room with breakfast and a shower, not a tub. Your agent opens the room description to confirm, spots the Romantic Package beside Room + Breakfast, sees it includes a massage and picnic for two, and offers it right away. The guests love it — easy upsell.
Book a room, a few, and add activities

Book a room, a few, and add activities — one basket, one confirmation

Whether it’s one stay, several rooms for friends, or a mix of rooms and activities, drop everything into one basket and confirm together. Mix rates, add extras, or adjust dates — Clock updates totals and availability instantly.

Example:
A guest books two nights and adds a SPA treatment and cocktail workshop. Clock confirms the extras, allocates slots, and charges them automatically.

Company, agent, and contracted bookings

Corporate or agency client? Select their profile, and Clock applies the right rates, routing, and billing rules automatically — no searching or manual work.

Example:
Company X books two rooms. Corporate rates apply, room charges go to one folio, extras to another. A tour operator books five rooms — guests see only vouchers while contracted rates stay hidden in a private folio.
Groups, Events & Allotments — built-in control

Groups, events & allotments — built-in control

Create blocks with statuses, release and cut-off periods, and rates. Clock enforces every rule automatically and reopens unused rooms across all channels. Import rooming lists and confirm entire groups in minutes.

Example:
A conference books five guaranteed rooms and 30 optional. Two days before arrival, unused rooms are released and reopened for sale automatically.
Add Activities and Extras

Add activities and extras — because stays are more than rooms

Book spa sessions, rentals, or dinners with the room — or on their own. Each service checks capacity and appears in the guest’s itinerary and folio. Perfect for resorts and retreats.

Example:
A guest books two nights and adds a SPA treatment and cocktail workshop. Clock confirms the extras, allocates slots, and charges them automatically.

Booking enquiries & confirmations

If guests aren’t ready to confirm, send a booking enquiry — they get a branded email with a link to finish later. Ready to confirm? Add guest details, arrival times, and To-dos for the team (“birthday cake in room 204”). Send a branded confirmation in one click.

Example:
A guest calls to request availability for three rooms but needs to confirm with friends. You send a personalised, on-brand proposal with links to several room options. A few hours later, the guest finalises the booking and pays the deposit directly from the link.

Special requests & stay customisation

Add detailed notes or create To-dos for specific staff or departments. Include housekeeping instructions, schedule extra services for certain days, or let guests handle it themselves through the guest portal. Everything stays visible and organised.

Example:
A guest requests a hypoallergenic pillow, daily housekeeping after 10 a.m., and dinner for two on the second night. You add all details with one click — Clock shares them automatically with the right teams. Meanwhile, the guest books parking through the guest portal and adds breakfast for two only for the second and third day.

Secure guarantees, deposits, and automation

Need a card to secure a stay? Clock sends a PCI-secure form. Deposits, cancellation fees, and OTA virtual cards are charged automatically by rule. Failed payments trigger guest notifications and To-dos — no manual chasing.

Example:
A guest provides a card via a secure link. Payment fails; Clock retries automatically, notifies the guest, and updates booking status if it fails again. OTA cards are billed automatically when released.
Channels that stay perfectly in sync

Channels that stay perfectly in sync

Clock connects directly to Booking.com, OTAs, GDSs, and channel managers. Rates, availability, and bookings sync both ways, instantly. For your Booking.com connection, invalid cards and no-shows trigger automatic notifications — helping you stay on top of every reservation. Your team focuses on guests, not admin.

Example:
A no-show from Booking.com is reported automatically — no lost time, no unnecessary commission.
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Repeat guests & loyalty recognition (coming soon)

Clock spots returning guests, merges profiles, and remembers preferences automatically. Loyalty discounts apply themselves, and AI will suggest personal touches like “Red wine for Mr. Rossi again.”

Example:
A regular guest books again. Clock recognises their profile, merges duplicates, recalls their pillow preference, and adds their loyalty discount automatically.
Rates that fit your strategy

Rates that fit your strategy — not the other way around

Set up standalone or derived rates, per room or per guest. Add restrictions, occupancy triggers, or connect to your revenue management system. Create packages that post items daily or on special dates. Update prices in bulk, protect margins with hurdle rates, and keep it all in sync — without spreadsheets.

Example:
You adjust weekend rates when occupancy hits 80%, create a family package with breakfast and parking included, and apply a hurdle rate to avoid underpricing. One update applies across all channels.
Virtual rooms & bunks — flexible by design

Virtual rooms & bunks — flexible by design

Sell the same physical space in multiple ways. With virtual rooms, you can offer a family apartment as two standard rooms, or sell hostel bunks and private rooms from the same space — Clock handles the logic. When one version is booked, the other is blocked automatically, keeping your occupancy accurate.

Example:
Book a DBL room part of a FAM room, and Clock blocks the entire FAM room. Book the FAM room, and both connected DBL Rooms close instantly. No double bookings. No mix-ups. Just seamless room management.
Forecast & Performance Views

Forecast & performance views

Get a live snapshot of your occupancy and potential. Forecasts show confirmed, optional, and blocked rooms in color-coded clarity, helping you decide where to push sales or open space.

Example:
You test different scenarios for a new 30-room event. Clock shows guaranteed, optional, and released blocks in one view so you can plan confidently.
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High-value reservations as sales opportunities (coming soon)

For complex or high-value bookings, treat each as a sales lead. The upcoming sales pipeline integration lets you track every opportunity, link related emails, and assign To-dos. Your team sees what stage each booking is in and what needs follow-up.

Example:
A luxury resort receives a high-value request for three suites over 20 days, including golf tee times, yoga classes, and rafting. You move the booking through pipeline stages — enquiry, proposal, negotiation, confirmed — while all related emails and To-dos stay linked in one view.

Save 47% time!

Earn €12k extra!

Sell in 3 fewer hours!

Real world gains? We don’t believe they can be fairly measured.
No hype, just software.

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