Onboarding

Getting started shouldn’t feel like starting over.

Switching to a new PMS is a big move. It touches everything — bookings, check-ins, guests, payments. But it shouldn’t feel like tearing things down to rebuild them. It should just feel like progress.

We’ve done this many times — but never the same way twice

No two hotels are alike. We start by listening — to how your team works, what matters most to your guests, and what’s already working well.

If you’re switching from another PMS, we’ll bring your future bookings, existing guest profiles, and company records with you, so your team can pick up right where they left off. We don’t migrate historical data, just what’s ahead. Then we set up Clock to fit your hotel, not the other way around.

Learn by doing, at your own pace

We believe the best way to learn is by doing real work. That’s why we keep sessions practical, focused, and hands-on — right inside your Clock account.

You don’t need to master everything at once. We’ll guide you through the parts you need first, and our self-service resources — user guides, configuration tips, and short training videos — are always there when you need a refresher.

You’re never on your own

Once you’re live, you don’t lose touch with us. The same people who helped you get started, along with our extended support team, are just a chat away whenever you need help later on.

Because onboarding isn’t a project that ends; it’s the start of a partnership.

Ready when you are

For us, success isn’t just getting you “up and running.” It’s about making sure you feel calm, confident, and in control — now, and as you keep using Clock.