Support

We’ve been behind the front desk, too.

When you need help, you’re not talking to a random call centre. You’re talking to people who understand what it’s like to run a hotel, from checking in guests to managing bookings and handling the chaos of a fully booked Saturday night.

We know what your day looks like — because many of us have lived it.

Some of our support team have worked in hotels themselves — behind front desks, fixing printers at 2 AM, balancing night audits. It makes a huge difference.

Even some of our developers started in support too — a few of them more than 20 years ago. That’s how we keep in touch with the real work hotels actually do.

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How to reach us

We keep it simple — you can get help in the way that works best for you.

  • Many people like the in-app chat, where a conversation starts right where you’re working in Clock.
  • Others prefer the Support Portal, where you can ask questions, track requests, and browse helpful guides.
  • And sometimes, we might even follow up with a quick call or an online meeting — whatever makes things easier.

No matter which way you reach out, you’ll always be talking to someone who truly understands hotels — not just the software.

Prefer to help yourself?

You can — and we’ll help you do it. We’ve built a library of clear, practical guides made by the same people who answer your support questions.

  • Configuration guides
  • User guides
  • Training videos
  • Support articles

Everything’s written to get you unstuck fast — so you can get back to what really matters: your guests.

We’re here when hotels are

Hotels don’t close on weekends. Neither do we. Our extended hours mean you can reach us on weekdays and weekends alike.

Because when your front desk is open, we think support should be too.

Real people. Real experience. Real support.

That’s how we’ve done it since day one — and how we plan to keep doing it. If you need help right now, start a chat or visit our Support Portal. Someone who actually gets it will be with you shortly.