Payments right inside your hotel system. Without overpaying.

Advance payments, guarantees, and refunds all happen automatically or with a single click — the way you want them to. Use one of the connected payment providers, or take the fast lane with Clock + Adyen — live in days, single support, and transparent pricing declining from €0.40 + interchange for debit cards on terminals and €0.10 + 0.6% + interchange for Visa/Mastercard based on the volume*. Either way, no hidden fees, no lock-ins.

* Fees may vary for merchants out of EU.

What you can actually do

Same automation — whichever provider you choose

Same automation — whichever provider you choose

You get the full automation experience no matter which supported provider you connect. Deposits, guarantees, virtual cards, cancellations, refunds — everything runs the same inside Clock.

Example:
A hotel using its own merchant account still gets automated deposits, virtual card charging, and refunds directly from the folio.

For provider specifics, see the Q&A section below.

Store cards safely — charge when you need

Store cards safely — charge when you need

Collect and tokenize payment cards through encrypted forms, OTAs, or terminals. Tokens replace sensitive data, keeping your hotel fully PCI-compliant. Cards stay ready for advances, deposits, or folio charges — no re-entry, no risk.

Example:
When a guest books directly on your website, their credit card details are securely tokenized and automatically saved in the booking. There’s no need to request their card information again.

Automate payments from booking to checkout

Let the Payment autopilot handle deposits, pre-authorisations, OTA virtual cards, and cancellation fees automatically. Rules trigger based on booking events — confirmation, no-show, or cancellation — and charges appear instantly on the folio.

Example:
A last-minute cancellation occurs inside the penalty window. Clock posts and charges the fee automatically, following your policy, with a receipt logged and sent to the guest.

Collect cards and guarantees the right way

When bookings arrive by phone, email, or from channels without stored cards, you can send a secure, PCI‑compliant form instead of requesting numbers on paper slips or unsafe emails. Guests enter their card safely, with 3-D Secure when required. You can charge instantly, hold the card for later, or both — tokenized for the stay and ready for online check‑in.

Example:
A guest books by phone for next weekend. You send a secure payment link; they complete it in seconds. The deposit is charged automatically, and the card is safely stored for check‑in and any later folio charges.

Give guests freedom to pay their way

Support card, wallet, or local payment methods like iDeal, Bancontact, or Alipay. Guests can pay from anywhere — while booking, during online check-in, or through the Guest Portal. Each transaction lands straight in the PMS, reconciled automatically.

Example:
A business traveller completes online check-in, adds breakfast, and pays with Apple Pay. Everything posts to the correct folio instantly — no manual entry, no waiting at reception.

Keep terminals and front desks in sync

Link integrated terminals to Clock for seamless on-site payments. Whether at reception, restaurant, or POS — contactless or chip — every payment posts to the right guest, room, or company account in real time.

Example:
A couple requests that their dinner bill be charged to their booking folio, allowing them to settle it easily at the front desk or through the Guest Portal.
Refunds, pre-authorisations, and holds — done right

Refunds, pre-authorizations, and holds — done right

Handle guarantee deposits, collect damages from them, or release deposit holds with a click. Pre-authorize, charge, or release funds directly from the folio. Refunds — full or partial — are processed instantly, keeping guests informed and finances accurate.

Example:
After checkout, a guest’s minibar charge is reversed. Clock issues the refund, updating the folio and your payment reports in seconds.
Reconcile automatically

Reconcile automatically

Clock matches every payment and refund with processor settlements, removing the need for spreadsheets. Daily reconciliation, dispute tracking, and payout summaries are generated automatically — ready for finance and audit teams.

Example:
Each morning, finance opens the payment report and sees every transaction matched to its payout, chargebacks flagged, and totals balanced — no manual matching needed.
Stay compliant without lifting a finger

Stay compliant without lifting a finger

All data is encrypted, tokenized, and handled under PCI DSS Level 1 and GDPR standards. Automatic retention and destruction rules keep your data footprint minimal and secure, protecting both you and your guests.

Example:
After the retention period ends, expired card tokens are destroyed automatically — no manual cleanup, no compliance worry.
One system, zero syncs

One system, zero syncs

Payments live inside the same ecosystem as reservations, folios, and POS. Everything connects — room charges, group invoices, event bills, and guest-facing portals — in one uninterrupted flow.

Example:
A wedding organizer pays a deposit through a link from the event record. The payment posts to the organizer’s folio, updates the balance, and appears in accounting instantly.

Let guests handle payments themselves

Guests can view folios, update invoice details, and pay online — securely, anytime. When guests opt for self-checkout, Clock automatically emails the necessary documents, cutting front-desk traffic and paperwork.

Example:
Preparing to leave, a guest opens the Guest Portal on their phone, reviews and pays their invoice securely online, and completes a smooth self-checkout— as Clock automatically generates and emails their final documents.

Q&A: Payment Providers, Rates, and Setup

Adyen (EU & North America), Worldline/SIX (EU), Elavon/Fusebox (North America & Caribbean), Stripe (EU & North America — no terminal support).

Yes. Deposits, guarantees, cancellations, refunds, and virtual cards follow identical automation rules.

Yes — if we speak about Clock + Adyen and If you exceed 1.5 million of credit card transactions per year we can gladly discuss it. If you plan to use your own merchant account, your provider’s rates apply.

Choose Clock Payments + Adyen — live in days, clean onboarding, predictable pricing.

Have questions?

Just ask