Guest Messaging

Send guests what they need, exactly when they need it

Confirmations, arrival info, special offers, and reminders — all personalized and sent at the right moment based on simple rules you set. Messages can include links to online check-in or the guest portal. Guests stay informed and in control, and your team stops repeating the same messages by hand.

What you can do with Clock

Automate every stage of communication

Set once, and Clock takes care of the rest. Messages trigger automatically after booking, before arrival, during stay, or post-departure — keeping every guest informed without manual sends.

Example:
A guest books today and instantly receives a branded confirmation, followed by a pre-arrival message two days before check-in.

Design branded messages that look personal

Create professional, on-brand emails using the Visual Template Builder. Add your logo, photos, buttons, and merge tags that fill guest names and booking details automatically.

Example:
You build a “See You Soon” email once — Clock personalises it for every arrival, no matter the language or room type.

Create full communication sequences, not just single emails

Build entire message journeys — from confirmation to post-stay follow-up — each triggered by booking properties, status, or timing.

Example:
A family booking gets a pre-arrival upsell for activities, an online check-in invitation, a mid-stay dinner offer, and a thank-you message with a loyalty code.
Send only what’s relevant

Send only what’s relevant

Target your audience with precision using advanced filters for booking source, company related or not, or guarantee policy. No irrelevant blasts, no inbox clutter.

Example:
Bookings with flexible guarantees get payment reminders, while confirmed ones get short pre-arrival notes.
Communicate in every guest’s language

Communicate in every guest’s language

Send the same message in multiple languages — Clock uses the guest’s preference or your pre-set version.

Example:
“Thank you for staying” reaches each guest in their native language — from English to German, Spanish, or beyond.
Keep messaging fully connected to bookings

Keep messaging fully connected to bookings

Emails and notifications are logged directly in the reservation, visible to all staff. Nothing slips through the cracks, and every department stays aligned.

Example:
A guest receives a check-out reminder — and front desk staff see it immediately in their timeline.
Re‐engage after departure or cancellation

Re‑engage after departure or cancellation

Send automated thank‑you notes, review invitations, or rebooking offers. Handle cancellations with kind, persuasive follow‑ups.

Example:
A cancelled stay triggers a friendly “Hope to see you next time” email with a promo code, turning lost bookings into future guests.

+200% engagement!

3x upsells!

50% fewer no‑shows!

Real world gains? We don’t believe they can be fairly measured.
No hype, just software.

Have questions?

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