Guest Portal

More control for your guests, less work for your team

Give guests one simple place to manage their stay — while you stay effortlessly coordinated. With Clock’s Guest Portal, everything from booking details to payments, check-in, upgrades, and folios lives in one digital hub, branded for your hotel. Guests get clarity and comfort. You get fewer calls, fewer mistakes, and more time for real hospitality.

What you can actually do

Give guests one branded digital hub

A fully branded, mobile-friendly portal where guests log in from a link in an email invitation or via your website using their name and booking number. They can view their stay details, folio, add special request and schedule services and manage their entire stay in their language — all at one with Clock.

Example:
A guest checks their upcoming stay on their phone, sees their booking details, adds a special request and adds a breakfast.

Collect and route guest special requests

Guests can submit requests — from extra pillows to allergies— through predefined options or free-text messages. Each request turns into a task, auto-assigned to the right department and tracked to completion in Clock.

Example:
A family adds “baby cot” before arrival. The system creates a task for housekeeping to add a baby cot for the arrival date.

Collect guest card details safely

When you need a card guarantee for a phone or email booking, or to secure an advance payment, Clock helps you do it the right way. Guests can provide their credit card information through a secure, PCI DSS-compliant environment — no manual handling, no risk. You can then charge the card automatically based on your booking policy, either immediately or closer to arrival.

Example:
You email a link to a guest who booked by phone. They open a secure page, enter their card details, and confirm. The card token appears safely in Clock, ready for automatic prepayment a week before arrival, exactly as per your policy.
Turn browsing into upselling

Turn browsing into upselling

Display personalized pre-arrival and mid-stay offers directly in the portal — from room upgrades and bike hires to late check-outs or special packages. Guests book or buy instantly, and charges post automatically to their folio.

Example:
Midway through their stay, a guest decides to add a late check-out . One tap, and it’s added to their reservation and folio.

Link room service and outlets — digitally

Guests can browse menus, order room service, or reserve a table — all synced with your POS and PMS. Bills are digitally signed and reflected instantly in their folio.

Example:
A couple orders late dinner from the room-service menu. It’s sent instantly to the room service kitchen and charged to their folio in real time — no paper slips, no retyping.

Let guests check folios, get invoices and pay

Guests can view their live folio anytime, see every posted charge, and update billing details to company information when needed. Payments can be made through stored or new cards, with automatic invoice generation and delivery.

Example:
A business traveller updates their folio to include company VAT details and pays the balance online — invoice arrives instantly by email.

Let guests check out on their own

The portal enables smooth, paperless checkout. Guests review their folio, settle the balance, and confirm departure — everything updates automatically in Clock, with an e-invoice sent instantly.

Example:
A guest checks out from their phone in the lobby. Payment clears, invoice is emailed, and the room status updates to “dirty” for housekeeping.

Share direct links to specific digital services

Sometimes you only need guests to complete a single action — and Clock makes that simple. You can send direct links that lead to a particular service inside the portal, without requiring guests to pass through the entire hub.

Example:
Send a secure link for card data submission before arrival to capture payment details safely, or route guests straight to the digital room service menu so they can order directly from their phone. The experience stays branded, the data stays safe, and your processes stay effortless.

Capture feedback that actually matters

Built-in quick polls and post-stay surveys make it easy to gather ratings or guest comments right inside the portal. Responses link directly to guest profiles for better follow-up or personalization next time.

Example:
After checkout, a guest rates their stay 5/5 and leaves a short comment. It appears on their profile — ready to guide your next offer or response.

Get 47% more direct bookings!

Earn €12k extra a month!

Save 3 hours per day!

Real world gains? We don’t believe they can be fairly measured.
No hype, just software.

Have questions?

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