Artificial Intelligence in hotels can be applied to optimise all of the property’s operations - from revenue management, marketing, and advertising, to housekeeping, check-ins and check-outs. Guest experience can too benefit from AI - it can analyse trends and patterns in guest behaviour, so their staff can focus on personal interactions.

Read more ...

Dealing with a difficult guest is nothing new to the hospitality. Oftentimes, a complaint is something the hotel manager does not want to hear, but when a guest takes the time to bring an issue to your attention you should take the opportunity to make things right. The way you respond to the situation will have a decisive impact on the outcome.

Read more ...

The Pillars of Great Hospitality


Every business in this world is based on something - values, ideas, goals, assets. The hospitality industry is no different. Here you will find out what its foundations are.

Read more ...

Technology innovation is crucial to growth and continued success in the hospitality industry. Hotel Tech Report and Software Advice have once again recognised Clock Software for its efficiency and cutting-edge technology to help hotel owners run their businesses seamlessly.

Read more ...

The Green Guide to Sustainable Hotel Practices


Hotels should implement environmentally sustainable practices for a host of reasons - from attracting eco-conscious consumers to saving money on energy costs. Going green in your hotel can greatly benefit your bottom line and help you prepare for a bright future in the hospitality industry.

Read more ...