Integration technologies have given the hoteliers the opportunities and solutions they need to make better decisions for growth and to improve the guest experience and operating efficiency.
Hotel loyalty programs have become a standard for many brands in the hospitality industry. Such hotel programs encourage longer stays, attract new customers and retain existing ones.
The underlying reason for many disappointing stays is the process of offering a service and then making the procurement stage either difficult or unpleasant for the guests or the so-called friction.
Running a successful hotel is an ongoing challenge. Ideally, you want to increase your bottom line and decrease your expanses. Ancillary revenue is a great way for your hotel to make more money and differentiate your hotel from your competitors.
The tech giant Google is continuing to make its mark on the online travel booking. The hotel booking tool is becoming a one-stop solution for trip planning and can drive up competition with the rental platform Airbnb.
Artificial Intelligence in hotels can be applied to optimise all of the property’s operations - from revenue management, marketing, and advertising, to housekeeping, check-ins and check-outs. Guest experience can too benefit from AI - it can analyse trends and patterns in guest behaviour, so their staff can focus on personal interactions.
Motto by Hilton - the new micro hotel with an intelligent, flexible and inviting character, designed for today's guests, relaxed and always connected.
A strong focus on energy, waste, and water usage have become increasingly important for both hoteliers and guests. Incorporating sustainable values as a core part of your brand goes into your hotel’s best interest, can you win loyal guests and boost your brand awareness.
Dealing with a difficult guest is nothing new to the hospitality. Oftentimes, a complaint is something the hotel manager does not want to hear, but when a guest takes the time to bring an issue to your attention you should take the opportunity to make things right. The way you respond to the situation will have a decisive impact on the outcome.
Every business in this world is based on something - values, ideas, goals, assets. The hospitality industry is no different. Here you will find out what its foundations are.
Here are some solid tips for training your hospitality staff to be fully confident in its own ability. Happy and engaged team will be more creative, productive and successful.
How cloud hotel property management systems compare to legacy software and are hoteliers' major concerns reasonable?
The rapidly growing group of payment options hotels offer their guests have a massive impact on the conversions rate. It is essential that hotels offer the right payment method to each targeted demographic group or they will go elsewhere.
Technology innovation is crucial to growth and continued success in the hospitality industry. Hotel Tech Report and Software Advice have once again recognised Clock Software for its efficiency and cutting-edge technology to help hotel owners run their businesses seamlessly.
There are so many hostels and it has become difficult to stand out among so many options and hostel competitors. Discover what makes The Yellow and Stoked Backpackers hostels different from the rest.
When it comes to innovations there are a lot of things independent hotels can learn from chain brands, whether it be marketing strategies, improvement of the guest experience, or technology investment.
Not everyone can afford to buy a castle, but that doesn't mean you can’t book one. A stay in a castle is guaranteed to make any trip truly memorable.
The hospitality industry is constantly evolving, here are 7 tips to help you stay ahead of the competition and shape your guest's experience in the best possible way.
What are customer personas and why are they so important? Building guest personas will put a face to your audience, allowing you to capture potential guests’ attention and convert them into bookings.
Hotels should implement environmentally sustainable practices for a host of reasons - from attracting eco-conscious consumers to saving money on energy costs. Going green in your hotel can greatly benefit your bottom line and help you prepare for a bright future in the hospitality industry.