Blog
What’s new in hotel tech? We cover the stuff that matters: managing better, connecting with guests, and running things smarter.
Introducing a New Online Check-In Upsell Tool: Combining Room Attributes and Package Upgrades with Hybrid Attribute Based Selling
In today’s challenging hospitality landscape, balancing operational efficiency with guest satisfaction while driving revenue can feel like a constant uphill battle. We understand the pressures hoteliers face, especially when it comes to creating personalized guest experiences without stretching resources. That’s why we’ve introduced a new way to tap into revenue opportunities: Hybrid Attribute-Based Selling (HABS), now integrated into the online check-in process. This feature gives guests more choice and flexibility while empowering hoteliers to boost incremental revenue through tailored upsell opportunities.
Guest journey
Why your hotel needs a guest portal
Guest expectations are higher than ever. In a digital world with near-endless travel plan choices, your ability to efficiently meet and tailor guest experiences is critical to scoring higher reviews and earning brand loyalty.
Guest journey
Exceeding expectations: How Clock improves the guest journey experience
Delivering incredible guest experiences is vital to stay competitive. The right hotel solution can help you improve the guest journey with less stress — for higher loyalty and more positive reviews.
Older posts
Guest journey
Improving the booking experience: From transactions to guest-centric interactions
The transactional ways of hotel systems have been standard for decades. While it has served its purpose well, today’s near-endless hotel choices and sky-high expectations for fast, personalised service delivery make many traditional systems fall short. Let’s dive into the transactional nature of traditional hotel systems and why it can be downright harmful to your guest experience.
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Guest journey
The benefits of Online Booking System for customers and hotels
Managing reservations without an online booking system is hard. Relying on phone calls and walk-ins often means missed opportunities, and while online travel agencies can bring in bookings, the steep commissions take a big bite of your revenue. By bringing your reservations in-house, you can secure more direct bookings, lighten the load on your team, and keep more of your revenue. In this article, we'll explore the benefits of online booking systems. From making guests happier to helping you manage your hotel more efficiently, we'll explore the features that can make a big difference for your business—filling rooms, cutting costs, or building guest loyalty.
Guest journey
The Changing Nature of Supply and Demand in Hospitality During COVID-19
Hospitality is one of the industries which can boast itself as both a necessity and a luxury. Travel and accommodation have always gone hand in hand, and in a global economy, it is impossible to imagine what life would be like without either.
Guest journey
CompSet Analysis and its Role: Hotel Management Practices
Sizing up the competition plays a major part in your hotel’s marketing strategy. Your competitors have just as much sway in shaping guest demand and expectations as you do, and on an even more structural level, the market interaction between your properties determines room rates.
Guest journey
Hotel without reception: The Next step or sheer lunacy?
Technology is making hotels move away from the old, traditional methods of operations to meet a new era of guest expectations. In times where essentially every traveller is tech-savvy, managing check-ins, rooms, and services the old way may not meet the needs of guests who want things quick and easy. If there's a time for hotels to find new ways to better connect with and cater to guests, it's now.
Guest journey
How to Harness the Power of Niche Markets in the Hospitality Industry
In the hospitality business, competition is always intense and this will never change. So to make it in this business you have to rely on new strategies. Targeting niche markets is one such strategy to give you the edge.
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