Hotel groups and chains

A system built for independent hotel groups

For independent hotel ownership and management groups with multiple unique properties and shared teams, Clock includes central reservations, shared guest and company profiles, direct online sales, OTA/GDS distribution (where connected), portfolio reporting, and central configurations—all in one system.

Suitable for groups running several to a few dozen properties, including mixed concepts, sizes, and operating models.

“We chose Clock because of the tool's flexibility, its ability to integrate with out entire IT ecosystem, and also for its multi-property management, which is really the strong point for us.”

Marine Bossanne, Project Manager Operations and Quality

Marine Bossanne

Managing your portfolio from one place

Control access across the group from one place

Let staff work in one hotel or across multiple properties with a single login. Access is controlled with roles and permissions, per property or per group.

Example:
A regional manager switches between all hotels. A front desk agent only sees their own property.
Control access across the group from one place-1

Build a single catalog of group-level profiles, merging any duplicates

Use one guest profile across properties, including stay history and relevant notes. Duplicate profiles can be matched and merged. Smart AI tools* can flag likely matches and surface relevant past-stay details when staff need them.

Example:
A guest books at Hotel B with a different email than at Hotel A. Clock matches the profiles, so staff see one reliable stay history and relevant preferences across the group.

*In beta testing

Build a single catalog of group-level profiles, merging any duplicates (1)

Share corporate and agency accounts across hotels

Keep one company profile across the group for corporate clients, agencies, or partners, so teams don’t duplicate company profiles per property.

Example:
A corporate client books across three hotels. The same company profile is used for reservations and reporting, while billing and invoicing remain per property.
Share corporate and agency accounts across hotels

Managing charges and (planned) centralized rates from one place

Standardize extra services while keeping room for local items

Manage extra-service charge templates across the group from one screen. You can see prices per hotel, spot missing items, and update or copy changes across properties. Hotels can still add local items. Centralized rate templates are planned.

Example:
Breakfast and parking follow the same structure across the group. One property adds spa access and local packages without affecting the other hotels.

*Centralized rate templates are a planned feature

Standardize extra services while keeping room for local items

All reservations in one place

Sell and book across properties from one central reservations view

Your central reservations team can check live availability and rates, review key details (room types, packages, policies), and book any property from one place.

Example:
A caller asks for three nights in your city center hotel. It is full, so the CRO books a comparable room in another group property on the same call.
Sell and book across properties from one central reservations view

Support both group-level and single-hotel direct booking

Use the booking engine per property if hotels are marketed individually. If you prefer a group-level flow, guests can browse availability across multiple properties based on location, dates, or criteria. You can also combine both approaches.

Example:
A guest compares two hotels in your group and books the one that fits best. Another guest books directly on a single hotel’s website.
Support both group-level and single-hotel direct booking

Manage distribution in one setup

Distribution can be managed from Clock depending on your setup: direct Booking.com connection, additional OTAs, a channel manager, or a CRS connection.

Example:
You update a restriction in Clock for one property. Availability and rules stay aligned across the channels connected for that property.
Manage distribution in one setup

Core tools for daily operations and guest interactions

Run daily operations end-to-end in one system

Run daily work in one clear, robust system: reservations, front desk, billing and invoicing, housekeeping, and card payment automation flows.

Run daily operations end-to-end in one system

Add modules only where specific hotels need them

Enable extra modules only in the properties that need them: POS for restaurants, bars, and room service, Events sales and management, or Activity bookings.

Choose guest-facing tools per property

Enable guest-facing tools per property, depending on what fits each hotel: Guest messaging, Online check-in (with Kiosk and Digital keys options where supported), and the Guest portal.

Group reporting and portfolio overview

Run standard reporting consistently across the group

Clock includes standard reporting (bookings, blocks, occupancy, revenue, charges, invoices, AR, segmentation, housekeeping, KPIs). Run them from head office, and (depending on the report) across selected hotels or for the full group.

Example:
You run the same monthly revenue view for several hotels and the group in total, using the same definitions.

Create reporting that matches your structure

When group reporting needs a specific view, you can build dashboards that match your structure (by region, brand, segment, channel, and more). Where relevant, you can also combine Clock data with external data such as costs or marketing performance.

Example:
A group dashboard combines PMS revenue with cost data to review margin per property.
Create reporting that matches your structure

Fits mixed portfolios

Clock can be used across different hotel types in the same group setup. You can keep shared access and shared data, without forcing identical workflows everywhere.

Independent hotels • Small hotels • Boutique hotels • Event hotels • Resorts • Hotel groups and chains • Wellness & activity retreats • Tour-operator hotels • Hostels • Extended stay / apart hotels

How it fits different teams

IT

Uptime guarantee of 99.99%. Open API and integrations, plus central user and permission management across properties. Clock is hosted on AWS and is designed to support common security and compliance requirements such as PCI DSS and GDPR (depending on your setup and scope).

Finance

Flexible billing rules, invoicing, and payment workflows, with options to connect accounting/ERP setups.

Operations

Shared configurations and repeatable processes where you want them—without blocking local property routines. One connected setup can cover core flows (front desk, billing and invoicing, housekeeping), plus specialized ones where used (POS, Events, Activity bookings).

Revenue / Sales

Central charge templates and planned centralized rate structures, live availability across properties, and tools that support a central reservations office, centralized profiles, and direct booking flows.

*Centralized rates are a planned feature.

Cut X!

Boost Y!

Reduce Z!

Real world gains? We don’t believe they can be fairly measured.
No hype, just software.

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