Hostels

A single system for beds, rooms, guest self-service, payments, and activities

Clock is used by hostels that combine dormitory beds, private rooms, and shared facilities in one operation. It supports hybrid inventory models, high booking volumes, activities and extra services, digital guest services, and automated payments, allowing lean teams to manage complex availability and frequent changes efficiently.

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Manage bunks, private rooms, and hybrid inventory with v virtual rooms

Clock supports hostels that sell both individual beds and entire rooms. Beds and rooms are linked through virtual rooms, allowing availability to be managed in parallel without manual blocking or duplication.

Example:
A bed is sold in a 6-bed dorm, and the system automatically blocks the room from being sold as a private unit for those dates.
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Sell beds, rooms, and combinations through one booking engine

The booking engine supports direct reservations for beds, private rooms, or combinations of both. Rates can be defined per bed or per room, with clear pricing and availability shown to guests.

Example:
A group books three beds in a dorm and one private room in a single direct booking.
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Synchronize rates and availability with Booking.com, Hostelworld, and OTAs

Availability, rates, and restrictions are synchronized automatically with Hostelworld, Booking.com, and other connected channels. Changes in bed or room availability are reflected across all channels.

Example:
A last available bed in a female dorm is sold on Hostelworld and removed immediately from all other channels.
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Automate payments and reduce manual workload

Clock supports card tokenization and automated payment handling. Outstanding balances, no-shows, or add-on charges can be collected automatically using Payments Autopilot.

Example:
A guest’s card is stored securely at booking, and remaining charges are collected automatically after check-in.
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Enable digital guest communication and self-service

Guest messaging, online check-in, and the guest portal reduce front-desk workload and support self-service workflows preferred by younger travelers.

Example:
A guest completes online check-in, receives house rules digitally, and shares arrival time through messaging.
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Support kiosk, card, or PIN-based access

Depending on the access control setup, Clock supports digital keys via PIN codes, kiosks, or card issuance. Keys can be delivered digitally or collected on arrival.

Example:
After online check-in, a guest receives a PIN code by message that grants access to the building and dorm room.
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Manage room attributes and bed-level preferences

Room and bed attributes such as female-only dorms, upper or lower bunks, or quiet rooms can be defined and managed. Availability can be assigned on the Arrivals screen or through the room calendar.

Example:
A guest selects a female-only dorm, and an upper bunk is assigned during room allocation.
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Offer attribute-based upgrades and add-ons

Optional upgrades and attributes can be offered during booking or online check-in, allowing guests to select preferences for an additional charge.

Example:
During online check-in, a guest upgrades to an upper bunk for a small surcharge.
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Coordinate housekeeping for high-turnover beds

Housekeeping tasks can follow turnover at bed level or room level, depending on how accommodation is sold. This allows hostels to manage cleaning accurately for shared dorms while still supporting full-room stays.

Example:
In shared dorms, beds are cleaned and marked ready individually, while private rooms are cleaned and handled as a whole.
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Sell activities and social experiences with capacity control

Hostels can offer tours, classes, or social activities with time slots and limited capacity. Activities can be booked together with accommodation or added later.

Example:
A guest books a walking tour for the next day online from their room, reducing available spots automatically.
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Report on beds, rooms, and operational volume

Reports cover occupancy at bed and room level, booking volume, payments, and operational KPIs. Data reflects the hybrid nature of hostel operations.

Example:
Management reviews bed occupancy and average length of stay across dorm types.
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Core platform components

Inventory management

Beds, rooms, virtual rooms, and hybrid availability.

Distribution & payments

Direct booking engine, OTA connectivity, card tokenization, and automated payments.

Guest services

Guest messaging, online check-in, kiosks, digital keys, and activity bookings.

Operations

Front desk workflows, housekeeping, restaurant and bar POS, reporting, and access control integrations.

How it fits different teams

Operations

Lean workflows for high booking volumes, fast turnovers, and shared spaces.

Front desk

Digital check-in, rapid arrivals, and reduced manual handling.

Finance

Automated payments, reduced cash handling, and simplified reconciliation.

Management

Clear visibility into occupancy, revenue per bed, and operational performance.

Have questions?

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