Boutique hotels

Keep your boutique hotel’s character while your operations stay simple

Boutique hotels thrive on individuality, personal attention and honest service. Clock brings rooms, rates, guests, experiences, guest apps, events, dining and payments together in one connected platform, so your team can stay organised and focus on the guest instead of the admin.

Direct bookings, extras and experiences

Encourage direct bookings with a clear, branded flow

Encourage direct bookings with a clear, branded booking engine. Guests can book rooms, services, specialty add-ons and activities directly on your domain, using the rates and availability you've set in Clock.

Example:
A guest books a stay and adds a dinner package without ever leaving your site.
Encourage direct bookings with a clear, branded flow

Sell extras and packages OTAs can’t offer

Offer amenities and services—specialty wines, scent diffusers, design accessories, cosmetic sets, local product deliveries—as add-ons during room reservations or for specific dates. Guests can select them for individual days or their entire stay.

Example:
A guest adds a bottle of local wine for arrival day and exclusive cosmetic sets for their entire stay.
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Sell experiences with real-time availability

Guests can reserve cooking classes, wine tastings, spa treatments, shared workspace slots or local tours—with or without a room. Activity bookings track capacity automatically and update availability in real time.

Example:
A guest books a wine tasting session for Saturday afternoon ат 16:00 while reserving their room; Clock checks capacity and confirms the slot.
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Guest journey made personal and effortless

Let guests manage their stay digitally

Guests check in online, upgrade rooms based on attributes or category, add services and extras, send requests, and manage billing through online check-in and the guest portal—before arrival and throughout their stay. Kiosk check-ins and digital keys are available where supported.

Example:
A guest selects a higher floor during online check-in, requests a late checkout through the portal on their second day, and settles their bill digitally before leaving.
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Keep guests informed with timely, personalized messages

Send confirmations, arrival details, reminders and offers through guest messaging based on rules you set—including links to online check-in. Messages trigger automatically and use the guest's preferred language.

Example:
A guest receives a message with local recommendations a few days before arrival, an online check-in invitation the day before, and check-out instructions on departure morning.
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Recognize returning guests automatically

Clock checks each profile and works to prevent duplicates*, regardless of booking source—phone, booking engine, OTAs, or online check-in. It shows preferences and past stays. High-probability matches merge automatically; uncertain ones are flagged for staff review.

Example:
A regular guest books again; Clock recalls their preferred room type and applies their loyalty discount.

*In development/beta testing

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Welcome guests anywhere, not only at the desk

With mobile access, staff can greet guests in the lounge, at the bar or during welcome drinks — without being tied to a counter.

Example:
A receptionist completes an arrival check on a tablet while welcoming guests with a drink.
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Operations for busy teams

Stay on top of bookings

View availability, rates and restrictions through the Rooms & Availability grid or the calendar view—whichever suits your workflow. Handle individual and group reservations through a clear, simple process: create, modify or cancel bookings as needed. Booking.com and OTA reservations sync automatically.

Example:
A guest calls; you check what's free, see the rate and 2‑night minimum, and confirm the booking.
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Coordinate housekeeping and front office

Front desk handles arrivals, departures, room assignments and billing, while assigning special setups—welcome amenities, turndowns—directly to housekeeping. Housekeeping staff track tasks and update room status through mobile devices, visible instantly at the front desk.

Example:
Front desk assigns a champagne setup for an arriving VIP; housekeeping completes it and marks the room ready; front desk sees the update and checks in the guest without delay.
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Handle payments without interrupting service

Payment automation secures cards once—at booking or check-in—then automates advance payments, deposits and cancellation fees throughout the stay. Refunds process with one click. Guests aren't asked for payment details repeatedly, and staff can charge services or settle bills instantly.

Example:
A guest provides their card at booking; the system collects advance payment 10 days before arrival; charges post throughout the stay; the balance settles with one click at departure.
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Manage dining, bar and digital room service

Clock's integrated POS for restaurants, bars and room service handles orders, charges and transfers to guest folios. Staff take orders at tables using mobile devices, and guests can order through digital room service menus on their mobiles from their rooms.

Example:
A server takes a dinner order on a tablet and the guest signs digitally; the next morning, the guest orders breakfast through the digital menu; both charges post to their folio automatically.
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Events as a boutique strength

Manage events, room blocks and setups in one place

Clock handles the entire events process—proposals, meeting rooms, setups, shared venues, catering and accommodation in the same system. Sales creates branded proposals, tracks deposits, and coordinates function sheets that update live for all departments.

Example:
A couple books a small wedding; sales prepares the proposal, handles all changes, reserves venues and rooms, and sets tasks—all modifications update automatically across departments.
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Route event charges to the right party

Set invoicing rules for who pays what—rooms to the organizer, extras to individual guests—or split and transfer charges later. Multiple folios per event keep billing clear for all parties.

Example:
A medical company books a seminar—15 rooms, meeting space and catering; venue and catering charges route to the company, while accommodation and minibar stay on individual folios.
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Cut X!

Boost Y!

Reduce Z!

Real world gains? We don’t believe they can be fairly measured.
No hype, just software.

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