Resorts

A single system for rooms, services, and experiences

Clock is used by resorts that combine accommodation with on‑site services such as restaurants, activities, spa, and events. It connects reservations, capacity‑based services, billing, and guest interaction in one system, so all departments work with the same data across the guest journey.

Book rooms, services, and experiences in one flow

Clock supports selling accommodation together with services and activities in a single booking process. Availability, capacity, and pricing are managed centrally and reflected consistently at each step.

Example:
A guest books a room, adds a yoga class and parking, and all items are confirmed on the same reservation.

Manage activities and services with real capacity control

Activities are defined with time slots and limited capacity. Availability updates automatically as bookings are made by staff or online, and activities can be booked together with accommodation or added later.

Example:
Parents book a morning kids’ tour to a nearby water park while already staying at the resort.
Manage activities and services with real capacity control

Build and manage boards and packages

Packages can combine accommodation, meal boards, activities, or facilities access. Posting rules remain linked to the package, while time slots for included activities can be scheduled later.

Example:
An all‑inclusive package includes full board and a spa treatment; the spa slot is booked later while the entitlement remains linked to the stay.
Build and manage boards and packages

Manage package entitlements and access control

Clock manages package entitlements across dining, activities, and facilities. Identity tags, such as RFID wristbands, are supported and linked to the guest's reservation for posting additional charges via the POS and facilitating access validation based on stay and package type.

Example:
A guest uses an RFID wristband to access the SPA zone, the included fitness classes, while premium treatments are posted separately.
Manage package entitlements and access control

Run weddings, events, and group stays in one system

Group stays and events are handled alongside individual reservations. Room blocks, pickup and release rules, rooming lists, and billing logic remain linked to reservations, while event handling covers function spaces, schedules, services, and required resources — all planned against overall resort availability.

Example:
A wedding group reserves 40 rooms with staged release dates, while ceremony space, banquet setup, and catering services are scheduled in the same system.
Run weddings, events, and group stays in one system

Manage tour‑operator, company, and agent contracts

Contracts support seasonal pricing, age‑based rates, occupancy rules, booking windows (voucher dates), promotional discounts (eg. 7=10) or marketing discounts. Terms are applied automatically to linked reservations and invoices.

Example:
A tour‑operator contract applies seasonal adult and child pricing, 7=10 discount, calculates charges automatically and the invoice is ready to be issued.

Manage complex billing and invoicing scenarios

Clock supports split charges, deposits, advance payments, and multiple invoice types. Charges can be routed to guest, company, or group folios with clear audit trails - manually or automatically*.

Example:
Guest accommodation is billed individually, while event services are invoiced to a company account.

*Preset automated routing rules are coming soon.

Manage complex billing and invoicing scenarios

Manage digital guest interaction and arrivals at scale

Online check‑in, guest messaging, the guest portal, and kiosks reduce front‑desk workload during peak periods. Guests complete registration, upgrades, and payments in advance, while staff focus on welcoming and service.

Example:
During peak arrivals, reception focuses on orientation instead of administrative check‑in steps.

Keep complete guest and company profiles

Guest and company profiles store stay history, booked services, billing data, and notes. Duplicate profiles* can be automatically matched and merged to maintain a single, reliable record.

Example:
Staff recognize a returning guest despite bookings coming from different channels.

*Automatic smart profile deduplication is coming soon

Keep complete guest and company profiles

Coordinate tasks across departments

Clock provides a shared task framework for front office, housekeeping and maintenance, sales, and events. Tasks and action plans can be created, assigned, and tracked with clear ownership and status, helping teams stay aligned during high occupancy or large events.

Example:
Housekeeping updates room status in real time, while sales uses To‑dos and action plans to track deals and deliver group or special guest requirements.

Use reporting that reflects resort operations

Standard reports cover reservations, occupancy, revenue, charges, invoices, housekeeping, and KPIs. Custom dashboards can be created to reflect resort structure or seasonal operations.

Example:
Management reviews room revenue, spa sales, and event income together in a single custom-built monthly dashboard.

Support seasonal resort operations

Clock supports seasonal operations through a simple interface for fast onboarding, role‑based access to limit actions, and automation that reduces manual work. Performance‑based pricing aligns fees with annual revenue rather than fixed room counts.

Core platform components

Daily operations

Reservations, front desk workflows, billing, housekeeping, and night audit.

Modular setup

POS, events, activity bookings, and group management can be enabled as needed.

Guest‑facing tools

Guest messaging, online check‑in and kiosk, the guest portal.

How it fits different teams

IT

AWS hosting, open API, integrations, role‑based access, and high‑availability setup.

Finance

Invoicing, deposits, payment workflows, and accounting integrations.

Operations

One connected setup for rooms, services, events, housekeeping, and tasks.

Sales / Revenue

Live availability, packages, contracts, group handling, and task tracking.

Have questions?

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