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Resorts

A single system for rooms, services, and experiences

Clock is used by resorts that combine accommodation with on‑site services such as restaurants, activities, spa, and events. It connects reservations, capacity‑based services, billing, and guest interaction in one system, so all departments work with the same data across the guest journey.

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By automating routine processes with Clock, we were able to completely restructure how our staff spends their time. Now, the efforts are focused on more meaningful and more profitable activities.
Lyubomir Stamboliyski Commercial Director of St. Constantine & Helena Holding
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Trusted by independent hotels worldwide

Elegancia Four Sisters Collection Golden Tulip Greenstar hotel Grifid 1 Hampshire 1 HappyCulture Mitland Popinns Prinsenhof Relais&Chateaux Gambino Hotels
4.7 / 5

Based on 483+ reviews across

Book rooms, services, and experiences in one flow

Clock supports selling accommodation together with services and activities in a single booking process. Availability, capacity, and pricing are managed centrally and reflected consistently at each step.

Example:
A guest books a room, adds a yoga class and parking, and all items are confirmed on the same reservation.
  • Book rooms, services, and experiences in one flow (1)
  • Book rooms, services, and experiences in one flow (2)
  • Book rooms, services, and experiences in one flow (3)
  • Book rooms, services, and experiences in one flow (4)

    Manage activities and services with real capacity control

    Activities are defined with time slots and limited capacity. Availability updates automatically as bookings are made by staff or online, and activities can be booked together with accommodation or added later.

    Example:
    Parents book a morning kids’ tour to a nearby water park while already staying at the resort.
    Manage activities and services with real capacity control

    Build and manage boards and packages

    Packages can combine accommodation, meal boards, activities, or facilities access. Posting rules remain linked to the package, while time slots for included activities can be scheduled later.

    Example:
    An all‑inclusive package includes full board and a spa treatment; the spa slot is booked later while the entitlement remains linked to the stay.
    Build and manage boards and packages

    Manage package entitlements and access control

    Clock manages package entitlements across dining, activities, and facilities. Identity tags, such as RFID wristbands, are supported and linked to the guest's reservation for posting additional charges via the POS and facilitating access validation based on stay and package type.

    Example:
    A guest uses an RFID wristband to access the SPA zone, the included fitness classes, while premium treatments are posted separately.
    Manage package entitlements and access control

    Run weddings, events, and group stays in one system

    Group stays and events are handled alongside individual reservations. Room blocks, pickup and release rules, rooming lists, and billing logic remain linked to reservations, while event handling covers function spaces, schedules, services, and required resources — all planned against overall resort availability.

    Example:
    A wedding group reserves 40 rooms with staged release dates, while ceremony space, banquet setup, and catering services are scheduled in the same system.
    Run weddings, events, and group stays in one system

    Manage tour‑operator, company, and agent contracts

    Contracts support seasonal pricing, age‑based rates, occupancy rules, booking windows (voucher dates), promotional discounts (eg. 7=10) or marketing discounts. Terms are applied automatically to linked reservations and invoices.

    Example:
    A tour‑operator contract applies seasonal adult and child pricing, 7=10 discount, calculates charges automatically and the invoice is ready to be issued.
    • Manage tour‑operator, company, and agent contracts (1)
    • Manage tour‑operator, company, and agent contracts (2)

      Manage complex billing and invoicing scenarios

      Clock supports split charges, deposits, advance payments, and multiple invoice types. Charges can be routed to guest, company, or group folios with clear audit trails - manually or automatically.

      Example:
      Guest accommodation is billed individually, while event services are invoiced to a company account.
      • Manage complex billing and invoicing scenarios (1)
      • Manage complex billing and invoicing scenarios (2)

        Manage digital guest interaction and arrivals at scale

        Online check‑in, guest messaging, the guest portal, and kiosks reduce front‑desk workload during peak periods. Guests complete registration, upgrades, and payments in advance, while staff focus on welcoming and service.

        Example:
        During peak arrivals, reception focuses on orientation instead of administrative check‑in steps.
        • Manage digital guest interaction and arrivals at scale (1)
        • Manage digital guest interaction and arrivals at scale (2)
        • Manage digital guest interaction and arrivals at scale (3)
        • Manage digital guest interaction and arrivals at scale (4)

          Keep complete guest and company profiles

          Guest and company profiles store stay history, booked services, billing data, and notes. Duplicate profiles can be automatically matched and merged to maintain a single, reliable record.

          Example:
          Staff recognize a returning guest despite bookings coming from different channels.
          Keep complete guest and company profiles

          Coordinate tasks across departments

          Clock provides a shared task framework for front office, housekeeping and maintenance, sales, and events. Tasks and action plans can be created, assigned, and tracked with clear ownership and status, helping teams stay aligned during high occupancy or large events.

          Example:
          Housekeeping updates room status in real time, while sales uses To‑dos and action plans to track deals and deliver group or special guest requirements.
          • Coordinate tasks across departments (1)
          • Coordinate tasks across departments (2)
          • Coordinate tasks across departments (3)

            Use reporting that reflects resort operations

            Standard reports cover reservations, occupancy, revenue, charges, invoices, housekeeping, and KPIs. Custom dashboards can be created to reflect resort structure or seasonal operations.

            Example:
            Management reviews room revenue, spa sales, and event income together in a single custom-built monthly dashboard.
            • Use reporting that reflects resort operations (1)
            • Use reporting that reflects resort operations (2)
            • Use reporting that reflects resort operations (3)
            • Use reporting that reflects resort operations (4)
            • Use reporting that reflects resort operations (5)

              Support seasonal resort operations

              Clock supports seasonal operations through a simple interface for fast onboarding, role‑based access to limit actions, and automation that reduces manual work. Performance‑based pricing aligns fees with annual revenue rather than fixed room counts.

              How it fits different teams

              IT

              AWS hosting, open API, integrations, role‑based access, and high‑availability setup.

              Finance

              Invoicing, deposits, payment workflows, and accounting integrations.

              Operations

              One connected setup for rooms, services, events, housekeeping, and tasks.

              Sales / Revenue

              Live availability, packages, contracts, events and group sales, and sales to-dos and action plans.

              Around the world

              Different countries. Different teams. Different ways of working. One place to keep the day from getting away from them.

              Bulgaria France United States Netherlands Germany Belgium United Kingdom Mexico Spain Switzerland Slovenia South Africa Curaçao Thailand Norway Sweden Tanzania Greece Romania Philippines Finland Armenia Italy Costa Rica Bolivia Austria Morocco Dominican Republic Canada Albania Myanmar Qatar Peru North Macedonia Luxembourg Kazakhstan Ireland Belize Bonaire, Sint Eustatius and Saba Australia Zimbabwe Vietnam United States Virgin Islands British Virgin Islands Uzbekistan Slovakia Puerto Rico Saint Martin Cambodia Jamaica Iceland Indonesia Honduras Fiji Denmark Chile Barbados
              Canada Albania Myanmar Qatar Peru North Macedonia Luxembourg Kazakhstan Ireland Belize Bonaire, Sint Eustatius and Saba Australia Zimbabwe Vietnam United States Virgin Islands British Virgin Islands Uzbekistan Slovakia Puerto Rico Saint Martin Cambodia Jamaica Iceland Indonesia Honduras Fiji Denmark Chile Barbados Bulgaria France United States Netherlands Germany Belgium United Kingdom Mexico Spain Switzerland Slovenia South Africa Curaçao Thailand Norway Sweden Tanzania Greece Romania Philippines Finland Armenia Italy Costa Rica Bolivia Austria Morocco Dominican Republic
              In their words

              How do customers feel after switching to Clock?

              We asked our customers: What changed for the better since you switched to Clock? Here’s some of what they said…

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              1. We chose Clock because of the tool's flexibility, its ability to integrate with our entire IT ecosystem, and also for its multi-property management, which is really the strong point for us.
                Marine Bossanne Project Manager Operations and Quality at Elegancia
              2. The strength of Clock is that it brings everything together in one system. What we previously had to accomplish using multiple tools, we can now do with a single solution.
                Ruggero Carpino Head of Customer Service & Training at Algilà Ortigia Charme Hotel, Syracuse
              3. It was very important for us to look at the stability and the future proofness of the system. And Clock is a company that has the knowledge and the expertise.
                Steff de Groot Owner & General Manager, Hotel Wander
              4. Faster processes, faster training, more time for staff, to focus on the guests, and tasks that used to be done manually are now automated.
                Carsten Werblow Head of Operations Gambino Group
              5. Better price management, a comprehensive system API, and a dynamic company that continually develops the software.
                Marco Coppola Owner & Chief Navigator Officer, The YellowSquare
              6. By automating routine processes with Clock, we were able to completely restructure how our staff spends their time. Now, the efforts are focused on more meaningful and more profitable activities.
                Lyubomir Stamboliyski Commercial Director of St. Constantine & Helena Holding
              7. Technologies are advancing, and it's normal to move our data to the cloud. I was firmly convinced that this is the right path, and I think we made the right decision.
                Elena Ivanova Founder & Owner, Hi Hotels Group

              Think Clock might fit your hotel?

              Explore how Clock can help your team, your guests and your growth.

              Request a demo See pricing
              “Easy to use” “Fast, intuitive, and reliable” “Saves a lot of time” “New staff learn it quickly” “Accessible from any device” “Less manual work” “Fewer booking mistakes” “Responsive and helpful support”