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The Green Guide to Sustainable Hotel Practices Industry insights

The Green Guide to Sustainable Hotel Practices

With the increase in both casual and business travel, the levels of waste produced by guests have grown exponentially and the only way to remedy this situation is through the reorganisation of existing practices in favour of more environmentally friendly solutions.

Guest journey

Guest personas and bridging the gap between browsing and buying

Building a useful marketing strategy has become increasingly complicated with the advent of social media. Guests are now closer than ever to brands and their representatives, making impersonal and generalized marketing quite ineffective and even off-putting, especially for luxury travellers who seek personalized experiences.

Forward We Go into 2019: 7 Defining Hotel Technology Trends Smart operations

Forward We Go into 2019: 7 Defining Hotel Technology Trends

Technological advancement is part of the future of any hotel that wishes to excel and grow. With an increasing guest demand for a more mobile friendly and self-sufficient guest experience hoteliers everywhere have been quickly jumping on the train in hopes of securing newer and better revenue streams for their respective establishments.

5 Steps to Creating a Great Hospitality Team Smart operations

5 steps to creating a great hospitality team

Building a thriving hospitality team with high turnover rates, skill gaps, and difficulty balancing individual strengths with your goals is hard. But running a successful hotel is more than offering a great view or amenities. It's about the people behind the service.

The Pillars of Great Hospitality Smart operations

The Pillars of Great Hospitality

Timeless hospitality does not operate on a fixed set of rules that have been proven to work time and time again, instead, it is defined by hotels’ ability to remain relevant despite the ever-changing climate of the industry. So how do you achieve this?

3 Steps to Follow When Dealing with Difficult Hotel Guests Guest journey

3 Steps to Follow When Dealing with Difficult Hotel Guests

How do you simultaneously please a group of people with vastly different backgrounds and expectations? Hotel staff everywhere is tasked with answering this question on the daily as they rush to meet guest demands that can range from perfectly reasonable to downright outlandish. Here you can find some outlines and recommendations on conflict management and resolution that can be used to turn a difficult situation to your advantage.