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Guest journey

How to Create the Ultimate Guest Experience

In the hospitality industry, knowing your guests is a key factor in adding a personal touch to their experience. Digital technologies can make it a lot easier to build that and maintain effective relationships with your guests. Returning clients remain a business's best and steadiest source of revenue.

Guest journey

5 Key Benefits of Having Central Reservation System

Most of you will now say that you actually sell rooms on a daily basis. You have a booking engine on your hotel website and you get bookings there. You also have a nice and fully featured channel manager that offers your hotel rooms to various major booking websites such as Trivago or Booking.com. This channel manager also constantly updates the room availability so you don't get overbooked and hence unhappy guests. You even have a great hotel self service app and hotel kiosk giving your guests freedom to request services and perform tasks whenever they want. All looks good but does it?

Guest journey

How Self-Service Technology Improves Guest Experience

The hospitality industry has historically been bound to its traditions. Everything from the way guests were accommodated to how guest loyalty was build was the direct result of methods that had been tried and tested for many generations.

Five Ways Hotels Can Use Technology For a Better Guest Experience Guest journey

Five Ways Hotels Can Use Technology For a Better Guest Experience

With the advent of the internet the presence of technology in the hospitality industry has grown steadily and over time, until as if overnight, it was everywhere.

Guest journey

Guest personas and bridging the gap between browsing and buying

Building a useful marketing strategy has become increasingly complicated with the advent of social media. Guests are now closer than ever to brands and their representatives, making impersonal and generalized marketing quite ineffective and even off-putting, especially for luxury travellers who seek personalized experiences.

3 Steps to Follow When Dealing with Difficult Hotel Guests Guest journey

3 Steps to Follow When Dealing with Difficult Hotel Guests

How do you simultaneously please a group of people with vastly different backgrounds and expectations? Hotel staff everywhere is tasked with answering this question on the daily as they rush to meet guest demands that can range from perfectly reasonable to downright outlandish. Here you can find some outlines and recommendations on conflict management and resolution that can be used to turn a difficult situation to your advantage.