01
How to Convert OTA Customers into direct bookers
While OTAs make your property visible to the world and help you get more bookings, their fees can be serious - up to 35 per cent. Unfortunately m...
guest-journey
Articles tagged with guest-journey.
02
Eliminating Poor Online Bookings - Definitely Possible!
Bookings are what every hotelier wants - all the time, all year long. They bring meaning to your property and make your business thrive. What goo...
03
5 Benefits of Check-In/Out Hotel Kiosks
The latest technological developments are redefining the hotel industry, particularly in check-in. Digital solutions are improving the experience...
04
How to Create the Ultimate Guest Experience
In the hospitality industry, knowing your guests is a key factor in adding a personal touch to their experience. Digital technologies can make it...
05
5 Key Benefits of Having Central Reservation System
Most of you will now say that you actually sell rooms on a daily basis. You have a booking engine on your hotel website and you get bookings ther...
06
How Self-Service Technology Improves Guest Experience
The hospitality industry has historically been bound to its traditions. Everything from the way guests were accommodated to how guest loyalty was...
07
Five Ways Hotels Can Use Technology For a Better Guest Experience
With the advent of the internet the presence of technology in the hospitality industry has grown steadily and over time, until as if overnight, i...
08
Guest personas and bridging the gap between browsing and buying
Building a useful marketing strategy has become increasingly complicated with the advent of social media. Guests are now closer than ever to bran...
09
3 Steps to Follow When Dealing with Difficult Hotel Guests
How do you simultaneously please a group of people with vastly different backgrounds and expectations? Hotel staff everywhere is tasked with answ...