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Guest journey

How to Create the Ultimate Guest Experience

In the hospitality industry, knowing your guests is a key factor in adding a personal touch to their experience. Digital technologies can make it a lot easier to build that and maintain effective relationships with your guests. Returning clients remain a business's best and steadiest source of revenue.

Smart operations

Five Trendy Purposes of Modern Hostel Management Software

Young and curious, they work hard and party even harder. Their home is the world, and the smartphone - their most precious possession. Yes, you guessed right - they are millennials, the new top spenders in the hospitality industry. The millennials’ outnumbering the previous generation and becoming the biggest consumer segment has led to a boom in the hostel and hybrid accommodation sector. To meet the changed demand, hostel managers need new tools.

Smart operations

How to Deal with Overbooking, Underbooking and Double-Booking

In the hospitality business, the goal of every hotelier is to have smoothly running operations and tons of happy guests. In reality, you will inevitably run into problems such as underbooking, overbooking and double-booking. They lead to loss of money, angry guests, and a ruined hotel reputation. Here’s what you can do to avoid all of these situations.

Guest journey

5 Key Benefits of Having Central Reservation System

Most of you will now say that you actually sell rooms on a daily basis. You have a booking engine on your hotel website and you get bookings there. You also have a nice and fully featured channel manager that offers your hotel rooms to various major booking websites such as Trivago or Booking.com. This channel manager also constantly updates the room availability so you don't get overbooked and hence unhappy guests. You even have a great hotel self service app and hotel kiosk giving your guests freedom to request services and perform tasks whenever they want. All looks good but does it?

Smart operations

How Technology Benefits Hotel Managers

The manager of a hotel is the person who pulls the strings behind the scenes of any successful lodging establishment. They are the one that everyone (be it staff, guests, or vendors) turns to when in need of answers or when faced with a dilemma.

Guest journey

How Self-Service Technology Improves Guest Experience

The hospitality industry has historically been bound to its traditions. Everything from the way guests were accommodated to how guest loyalty was build was the direct result of methods that had been tried and tested for many generations.