Version 5.0 Effective 28 September 2026
Service Terms
The general terms for the Clock service: performance, support and service levels, data security, termination and switching, resellers, and the change of contracting company on 1 January 2027.
Legal
The documents that govern the Clock service, the data we process, and our relationship with hotels, guests and visitors.
Everything here is published in English; the English text prevails over any translation.
Service agreement — for hotels
Addendums
The Service Terms include two Addendums:
Addendum 1 — Personal Data Processing
How Klok AD processes personal data on behalf of the hotel under the GDPR: instructions, security measures, sub-processors, breach notification, deletion, audits, international transfers.
Addendum 2 — Data Portability
The categories of data and digital assets a hotel can export, the means and formats, and the categories excluded, with the API documentation as the authoritative reference.
Version support
Version 5.0
Changes in the Service Terms
Summary of what changed in version 5.0 compared with the previous versions.
Previous versions
Version 4.0 and version 3.2, as published, with their effective dates.
Switching and data retrieval
Switching information — how to terminate, switch to another provider or to your own infrastructure, or retrieve and erase your data: the process, the periods, the assistance provided free of charge, what is payable on termination, and known technical limitations. Published under Article 26 of Regulation (EU) 2023/2854 (Data Act). Data structures and formats: API documentation.
Privacy
Privacy policy
How Clock, as data controller, handles the personal data of website visitors, prospective customers, business contacts and visitors of guest-facing apps. For guest data processed within the Clock service on behalf of a hotel, Clock acts as data processor: see Annex 1 and the privacy notice of the hotel concerned.
Guest apps
Terms and conditions for guest and end-customer facing apps
The terms under which guests use the booking engine, online check-in, guest portal and other guest-facing apps. Bookings and purchases made through the apps are a direct relationship between the guest and the hotel.
Company and notices
The Clock service is provided by the following companies:
Klok AD (doing business as Clock Software)
Provider and operator of the service; from 1 January 2027 the contracting and invoicing company for all customers.
- Registered address
- Ofis 504, Sgrada B8, Biznes Park Varna, 9009 Varna, Bulgaria
- Registration number (BULSTAT)
- 207049288
- VAT number
- BG207049288
- Share capital
- EUR 255,500 [fully paid]
- Represented by
- Krasimir Trapchev, Executive director
Clock Software Ltd
Global reseller of the service until 31 December 2026.
- Registered address
- 27 Redcliffe Gardens, London SW10 9BH, United Kingdom
- Registration number (BULSTAT)
- 08008667
- VAT number
- GB 171 9019 10
- EU VAT number
- EU100001612
- Represented by
- Krasimir Trapchev, Director
Legal notices, objections under the Service Terms and any other formal communication to either company are to be sent to hello@clock-hs.com. Notices sent to this address are deemed received on the working day following the day of sending.
Service status
Live availability and performance monitoring, the basis for service-level claims under the Service Terms.
Questions about any of these documents:
hello@clock-hs.com