Guest Messaging

Send guests what they need, exactly when they need it

Confirmations, arrival info, special offers, and reminders — all personalized and sent at the right moment based on simple rules you set. Messages can include links to online check-in or the guest portal. Guests stay informed and in control, and your team stops repeating the same messages by hand.

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Trusted by independent hotels worldwide

Alamo Inn Elegancia Four Sisters Collection Golden Tulip Greenstar hotel Grifid 1 Hampshire 1 HappyCulture Mitland Popinns Prinsenhof Relais&Chateaux Gambino Hotels
4.7 / 5

Based on 483+ reviews across

Automate every stage of communication

Set once, and Clock takes care of the rest. Messages trigger automatically after booking, before arrival, during stay, or post-departure — keeping every guest informed without manual sends.

Example:
A guest books today and instantly receives a branded confirmation, followed by a pre-arrival message two days before check-in.
  • Automate every stage of communication (1)
  • Automate every stage of communication (2)

    Design branded messages that look personal

    Create professional, on-brand emails using the Visual Template Builder. Add your logo, photos, buttons, and merge tags that fill guest names and booking details automatically.

    Example:
    You build a “See You Soon” email once — Clock personalizes it for every arrival, no matter the language or room type.
    • Design branded messages that look personal (1)
    • Design branded messages that look personal (2)

      Create full communication sequences, not just single emails

      Build entire message journeys — from confirmation to post-stay follow-up — each triggered by booking properties, status, or timing.

      Example:
      A family booking gets a pre-arrival upsell for activities, an online check-in invitation, a mid-stay dinner offer, and a thank-you message with a loyalty code.
      • Create full communication sequences, not just single emails (1)
      • Create full communication sequences, not just single emails (2)
      • Create full communication sequences, not just single emails (3)
      • Create full communication sequences, not just single emails (4)

        Send only what’s relevant

        Target your audience with precision using advanced filters for booking source, company related or not, or guarantee policy. No irrelevant blasts, no inbox clutter.

        Example:
        Bookings with flexible guarantees get payment reminders, while confirmed ones get short pre-arrival notes.
        Send only what’s relevant

        Communicate in every guest’s language

        Send the same message in multiple languages — Clock uses the guest’s preference or your pre-set version.

        Example:
        “Thank you for staying” reaches each guest in their native language — from English to German, Spanish, or beyond.
        Communicate in every guest’s language

        Keep messaging fully connected to bookings

        Emails and notifications are logged directly in the reservation, visible to all staff. Nothing slips through the cracks, and every department stays aligned.

        Example:
        A guest receives a check-out reminder — and front desk staff see it immediately in their timeline.
        Keep messaging fully connected to bookings

        Re‑engage after departure or cancelation

        Send automated thank‑you notes, review invitations, or rebooking offers. Handle cancelations with kind, persuasive follow‑ups.

        Example:
        A canceled stay triggers a friendly “Hope to see you next time” email with a promo code, turning lost bookings into future guests.
        Re‑engage after departure or cancelation
        Global customers

        Explore the countries where hospitality teams use Clock to run smoother operations and better guest journeys.

        Bulgaria France United States Netherlands Germany Belgium United Kingdom Mexico Spain Switzerland Slovenia South Africa Curaçao Thailand Norway Sweden Tanzania Greece Romania Philippines Finland Armenia Italy Costa Rica Bolivia Austria Morocco Dominican Republic Canada Albania Myanmar Qatar Peru North Macedonia Luxembourg Kazakhstan Ireland Belize Bonaire, Sint Eustatius and Saba Australia Zimbabwe Vietnam United States Virgin Islands British Virgin Islands Uzbekistan Slovakia Puerto Rico Saint Martin Cambodia Jamaica Iceland Indonesia Honduras Fiji Denmark Chile Barbados
        Canada Albania Myanmar Qatar Peru North Macedonia Luxembourg Kazakhstan Ireland Belize Bonaire, Sint Eustatius and Saba Australia Zimbabwe Vietnam United States Virgin Islands British Virgin Islands Uzbekistan Slovakia Puerto Rico Saint Martin Cambodia Jamaica Iceland Indonesia Honduras Fiji Denmark Chile Barbados Bulgaria France United States Netherlands Germany Belgium United Kingdom Mexico Spain Switzerland Slovenia South Africa Curaçao Thailand Norway Sweden Tanzania Greece Romania Philippines Finland Armenia Italy Costa Rica Bolivia Austria Morocco Dominican Republic
        Customer stories

        How do customers feel after switching to Clock

        We asked our customers: What changed for the better since you switched to Clock? Thousands responded, here’s some of what they said…

        Use the previous and next buttons or the left and right arrow keys to move through reviews.

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        1. We chose Clock because of the tool's flexibility, its ability to integrate with our entire IT ecosystem, and also for its multi-property management, which is really the strong point for us.
          Marine Bossanne Project Manager Operations and Quality at Elegancia
        2. The strength of Clock is that it brings everything together in one system. What we previously had to accomplish using multiple tools, we can now do with a single solution.
          Ruggero Carpino Head of Customer Service & Training at Algilà Ortigia Charme Hotel, Syracuse
        3. It was very important for us to look at the stability and the future proofness of the system. And Clock is a company that has the knowledge and the expertise.
          Steff de Groot Owner & General Manager, WICC Hotel & Congress Centre
        4. Faster processes, faster training, more time for staff, to focus on the guests, and tasks that used to be done manually are now automated.
          Carsten Werblow Head of Operations Gambino Group
        5. Better price management, a comprehensive system API, and a dynamic company that continually develops the software.
          Marco Coppola Owner & Chief Navigator Officer, The YellowSquare
        6. By automating routine processes with Clock, we were able to completely restructure how our staff spends their time. Now, the efforts are focused on more meaningful and more profitable activities.
          Lyubomir Stamboliyski Commercial Director of St. Constantine & Helena Holding
        7. Technologies are advancing, and it's normal to move our data to the cloud. I was firmly convinced that this is the right path, and I think we made the right decision.
          Elena Ivanova Founder & Owner, Hi Hotels Group

        Think Clock might fit your hotel?

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        “Easy to use” “Fast, intuitive, and reliable” “Saves a lot of time” “New staff learn it quickly” “Accessible from any device” “Less manual work” “Fewer booking mistakes” “Responsive and helpful support”