Online Check-In, Digital Keys & Kiosk

Smooth arrivals with online check-in, digital keys, and kiosk options

Guests receive an automatic reminder with a link to online check-in, so they can complete the required details before they arrive. At the hotel, the reception can focus on welcoming them, not on paperwork, and guests simply pick up their key or use the kiosk. Digital keys are available where supported. The result is a smoother arrival for guests and less administrative work for your team.

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Trusted by independent hotels worldwide

Alamo Inn Elegancia Four Sisters Collection Golden Tulip Greenstar hotel Grifid 1 Hampshire 1 HappyCulture Mitland Popinns Prinsenhof Relais&Chateaux Gambino Hotels
4.7 / 5

Based on 483+ reviews across

Automate pre-arrival invitations

Send branded, timed invitations that link guests straight to online check-in. Boost completion rates and set expectations for a smooth arrival.

Example:
A 2‑day pre‑arrival email gets most guests checked in before they arrive, cutting pressure at peak times.
Automate pre-arrival invitations

Let guests check in anywhere, anytime

Guests fill details, upload IDs, and sign registration cards on a secure, branded page. Everything happens instantly in Clock — compliant and ready.

Example:
A guest checks in on their phone at the taxi. Reception sees it live and prepares their room.
Let guests check in anywhere, anytime

Collect payments ahead of time

Take deposits or full payments during online check‑in through integrated, PCI‑compliant processing. Tokens save securely for future use.

Example:
A guest pays the balance online — their folio shows 0 balance, and check‑in takes seconds.
Collect payments ahead of time

Collect registration cards in advance

Let guests fill and sign registration cards online before arrival. Customize fields for local or property needs and have everything ready for a fast, compliant check-in.

Example:
Guests sign their digital registration cards ahead of time, so reception just verifies and welcomes them.
Collect registration cards in advance

Scan IDs to prefill and protect

Guests scan or upload IDs to prefill their details instantly. Encrypted copies protect you in case of disputes or damages and auto-delete after the set retention period. Storage can be disabled if policy or law requires.

Example:
Guests scan their ID in seconds to prefill data, while hotels keep a secure copy for added protection.
  • Scan IDs to prefill and protect (1)
  • Scan IDs to prefill and protect (2)

    Offer upgrades and customizations

    Show attribute-based upsells — higher floors, views, premium features — or room category upgrades. Guests pick instantly, and Clock updates availability in real time.

    Example:
    For €25 per day, a family adds a sea view for their anniversary stay — all confirmed automatically.
    Offer upgrades and customizations

    Deliver digital keys instantly

    Once verified, guests receive digital keys: PIN codes, secure Guest Portal link, or Apple/Google Wallet pass. Access auto-activates when ready — safe and convenient.

    Example:
    A guest skips the desk and opens their door with a PIN or from their phone.
    • Deliver digital keys instantly (1)
    • Deliver digital keys instantly (2)

      Simplify on‑site arrivals with QR Hotel Passes

      Once online check-in is complete, guests receive a QR Hotel Pass for fast identification at the hotel kiosk.

      Example:
      Guests show their Hotel Pass at the kiosk to check in instantly.
      Simplify on‑site arrivals with QR Hotel Passes

      Go fully self‑service with kiosks (optional)

      For busy lobbies or contactless setups, kiosks complete the process. Guests scan their QR, pay, and code key cards — no waiting.

      Example:
      On a Friday rush, 40% of arrivals use kiosks — zero queues, zero stress.
      Go fully self‑service with kiosks (optional)

      Keep everything unified

      Every action — data, payments, upgrades, keys — happens natively in Clock. No syncs. No delays. Real‑time visibility for all teams.

      Example:
      When a guest completes check‑in, all departments see it instantly.
      • Keep everything unified (1)
      • Keep everything unified (2)
        Global customers

        Explore the countries where hospitality teams use Clock to run smoother operations and better guest journeys.

        Bulgaria France United States Netherlands Germany Belgium United Kingdom Mexico Spain Switzerland Slovenia South Africa Curaçao Thailand Norway Sweden Tanzania Greece Romania Philippines Finland Armenia Italy Costa Rica Bolivia Austria Morocco Dominican Republic Canada Albania Myanmar Qatar Peru North Macedonia Luxembourg Kazakhstan Ireland Belize Bonaire, Sint Eustatius and Saba Australia Zimbabwe Vietnam United States Virgin Islands British Virgin Islands Uzbekistan Slovakia Puerto Rico Saint Martin Cambodia Jamaica Iceland Indonesia Honduras Fiji Denmark Chile Barbados
        Canada Albania Myanmar Qatar Peru North Macedonia Luxembourg Kazakhstan Ireland Belize Bonaire, Sint Eustatius and Saba Australia Zimbabwe Vietnam United States Virgin Islands British Virgin Islands Uzbekistan Slovakia Puerto Rico Saint Martin Cambodia Jamaica Iceland Indonesia Honduras Fiji Denmark Chile Barbados Bulgaria France United States Netherlands Germany Belgium United Kingdom Mexico Spain Switzerland Slovenia South Africa Curaçao Thailand Norway Sweden Tanzania Greece Romania Philippines Finland Armenia Italy Costa Rica Bolivia Austria Morocco Dominican Republic
        Customer stories

        How do customers feel after switching to Clock

        We asked our customers: What changed for the better since you switched to Clock? Thousands responded, here’s some of what they said…

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        1. We chose Clock because of the tool's flexibility, its ability to integrate with our entire IT ecosystem, and also for its multi-property management, which is really the strong point for us.
          Marine Bossanne Project Manager Operations and Quality at Elegancia
        2. The strength of Clock is that it brings everything together in one system. What we previously had to accomplish using multiple tools, we can now do with a single solution.
          Ruggero Carpino Head of Customer Service & Training at Algilà Ortigia Charme Hotel, Syracuse
        3. It was very important for us to look at the stability and the future proofness of the system. And Clock is a company that has the knowledge and the expertise.
          Steff de Groot Owner & General Manager, WICC Hotel & Congress Centre
        4. Faster processes, faster training, more time for staff, to focus on the guests, and tasks that used to be done manually are now automated.
          Carsten Werblow Head of Operations Gambino Group
        5. Better price management, a comprehensive system API, and a dynamic company that continually develops the software.
          Marco Coppola Owner & Chief Navigator Officer, The YellowSquare
        6. By automating routine processes with Clock, we were able to completely restructure how our staff spends their time. Now, the efforts are focused on more meaningful and more profitable activities.
          Lyubomir Stamboliyski Commercial Director of St. Constantine & Helena Holding
        7. Technologies are advancing, and it's normal to move our data to the cloud. I was firmly convinced that this is the right path, and I think we made the right decision.
          Elena Ivanova Founder & Owner, Hi Hotels Group

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        “Easy to use” “Fast, intuitive, and reliable” “Saves a lot of time” “New staff learn it quickly” “Accessible from any device” “Less manual work” “Fewer booking mistakes” “Responsive and helpful support”