Guest Portal

More control for your guests, less work for your team

Give guests one simple place to manage their stay — while you stay effortlessly coordinated. With Clock’s Guest Portal, everything from booking details to payments, check-in, upgrades, and folios lives in one digital hub, branded for your hotel. Guests get clarity and comfort. You get fewer calls, fewer mistakes, and more time for real hospitality.

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Trusted by independent hotels worldwide

Alamo Inn Elegancia Four Sisters Collection Golden Tulip Greenstar hotel Grifid 1 Hampshire 1 HappyCulture Mitland Popinns Prinsenhof Relais&Chateaux Gambino Hotels
4.7 / 5

Based on 483+ reviews across

Give guests one branded digital hub

A fully branded, mobile-friendly portal where guests log in from a link in an email invitation or via your website using their name and booking number. They can view their stay details, folio, add special request and schedule services and manage their entire stay in their language — all at one with Clock.

Example:
A guest checks their upcoming stay on their phone, sees their booking details, adds a special request and adds a breakfast.
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    Collect and route guest special requests

    Guests can submit requests — from extra pillows to allergies— through predefined options or free-text messages. Each request turns into a task, auto-assigned to the right department and tracked to completion in Clock.

    Example:
    A family adds “baby cot” before arrival. The system creates a task for housekeeping to add a baby cot for the arrival date.
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      Collect guest card details safely

      When you need a card guarantee for a phone or email booking, or to secure an advance payment, Clock helps you do it the right way. Guests can provide their credit card information through a secure, PCI DSS-compliant environment — no manual handling, no risk. You can then charge the card automatically based on your booking policy, either immediately or closer to arrival.

      Example:
      You email a link to a guest who booked by phone. They open a secure page, enter their card details, and confirm. The card token appears safely in Clock, ready for automatic prepayment a week before arrival, exactly as per your policy.
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        Turn browsing into upselling

        Display personalized pre-arrival and mid-stay offers directly in the portal — from room upgrades and bike hires to late check-outs or special packages. Guests book or buy instantly, and charges post automatically to their folio.

        Example:
        Midway through their stay, a guest decides to add a late check-out . One tap, and it’s added to their reservation and folio.
        Turn browsing into upselling

        Link room service and outlets — digitally

        Guests can browse menus, order room service, or reserve a table — all synced with your POS and PMS. Bills are digitally signed and reflected instantly in their folio.

        Example:
        A couple orders late dinner from the room-service menu. It’s sent instantly to the room service kitchen and charged to their folio in real time — no paper slips, no retyping.
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          Let guests check folios, get invoices and pay

          Guests can view their live folio anytime, see every posted charge, and update billing details to company information when needed. Payments can be made through stored or new cards, with automatic invoice generation and delivery.

          Example:
          A business traveller updates their folio to include company VAT details and pays the balance online — invoice arrives instantly by email.
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            Let guests check out on their own

            The portal enables smooth, paperless checkout. Guests review their folio, settle the balance, and confirm departure — everything updates automatically in Clock, with an e-invoice sent instantly.

            Example:
            A guest checks out from their phone in the lobby. Payment clears, invoice is emailed, and the room status updates to “dirty” for housekeeping.
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              Share direct links to specific digital services

              Sometimes you only need guests to complete a single action — and Clock makes that simple. You can send direct links that lead to a particular service inside the portal, without requiring guests to pass through the entire hub.

              Example:
              Send a secure link for card data submission before arrival to capture payment details safely, or route guests straight to the digital room service menu so they can order directly from their phone. The experience stays branded, the data stays safe, and your processes stay effortless.
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                Capture feedback that actually matters

                Built-in quick polls and post-stay surveys make it easy to gather ratings or guest comments right inside the portal. Responses link directly to guest profiles for better follow-up or personalization next time.

                Example:
                After checkout, a guest rates their stay 5/5 and leaves a short comment. It appears on their profile — ready to guide your next offer or response.
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                  Global customers

                  Explore the countries where hospitality teams use Clock to run smoother operations and better guest journeys.

                  Bulgaria France United States Netherlands Germany Belgium United Kingdom Mexico Spain Switzerland Slovenia South Africa Curaçao Thailand Norway Sweden Tanzania Greece Romania Philippines Finland Armenia Italy Costa Rica Bolivia Austria Morocco Dominican Republic Canada Albania Myanmar Qatar Peru North Macedonia Luxembourg Kazakhstan Ireland Belize Bonaire, Sint Eustatius and Saba Australia Zimbabwe Vietnam United States Virgin Islands British Virgin Islands Uzbekistan Slovakia Puerto Rico Saint Martin Cambodia Jamaica Iceland Indonesia Honduras Fiji Denmark Chile Barbados
                  Canada Albania Myanmar Qatar Peru North Macedonia Luxembourg Kazakhstan Ireland Belize Bonaire, Sint Eustatius and Saba Australia Zimbabwe Vietnam United States Virgin Islands British Virgin Islands Uzbekistan Slovakia Puerto Rico Saint Martin Cambodia Jamaica Iceland Indonesia Honduras Fiji Denmark Chile Barbados Bulgaria France United States Netherlands Germany Belgium United Kingdom Mexico Spain Switzerland Slovenia South Africa Curaçao Thailand Norway Sweden Tanzania Greece Romania Philippines Finland Armenia Italy Costa Rica Bolivia Austria Morocco Dominican Republic
                  Customer stories

                  How do customers feel after switching to Clock

                  We asked our customers: What changed for the better since you switched to Clock? Thousands responded, here’s some of what they said…

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                  1. We chose Clock because of the tool's flexibility, its ability to integrate with our entire IT ecosystem, and also for its multi-property management, which is really the strong point for us.
                    Marine Bossanne Project Manager Operations and Quality at Elegancia
                  2. The strength of Clock is that it brings everything together in one system. What we previously had to accomplish using multiple tools, we can now do with a single solution.
                    Ruggero Carpino Head of Customer Service & Training at Algilà Ortigia Charme Hotel, Syracuse
                  3. It was very important for us to look at the stability and the future proofness of the system. And Clock is a company that has the knowledge and the expertise.
                    Steff de Groot Owner & General Manager, WICC Hotel & Congress Centre
                  4. Faster processes, faster training, more time for staff, to focus on the guests, and tasks that used to be done manually are now automated.
                    Carsten Werblow Head of Operations Gambino Group
                  5. Better price management, a comprehensive system API, and a dynamic company that continually develops the software.
                    Marco Coppola Owner & Chief Navigator Officer, The YellowSquare
                  6. By automating routine processes with Clock, we were able to completely restructure how our staff spends their time. Now, the efforts are focused on more meaningful and more profitable activities.
                    Lyubomir Stamboliyski Commercial Director of St. Constantine & Helena Holding
                  7. Technologies are advancing, and it's normal to move our data to the cloud. I was firmly convinced that this is the right path, and I think we made the right decision.
                    Elena Ivanova Founder & Owner, Hi Hotels Group

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                  “Easy to use” “Fast, intuitive, and reliable” “Saves a lot of time” “New staff learn it quickly” “Accessible from any device” “Less manual work” “Fewer booking mistakes” “Responsive and helpful support”