Hotel groups and chains

A system built for independent hotel groups

For independent hotel ownership and management groups with multiple unique properties and shared teams, Clock includes central reservations, shared guest and company profiles, direct online sales, OTA/GDS distribution (where connected), portfolio reporting, and central configurations—all in one system. Suitable for groups running several to a few dozen properties, including mixed concepts, sizes, and operating models.

Request a demo See pricing
We chose Clock because of the tool's flexibility, its ability to integrate with our entire IT ecosystem, and also for its multi-property management, which is really the strong point for us.
Marine Bossanne Project Manager Operations and Quality at Elegancia
Featured customer media

Trusted by independent hotels worldwide

Alamo Inn Elegancia Four Sisters Collection Golden Tulip Greenstar hotel Grifid 1 Hampshire 1 HappyCulture Mitland Popinns Prinsenhof Relais&Chateaux Gambino Hotels
4.7 / 5

Based on 483+ reviews across

Managing your portfolio from one place

Control access across the group from one place

Let staff work in one hotel or across multiple properties with a single login. Access is controlled with roles and permissions, per property or per group.

Example:
A regional manager switches between all hotels. A front desk agent only sees their own property.
Control access across the group from one place

Build a single catalog of group-level profiles, merging any duplicates

Use one guest profile across properties, including stay history and relevant notes. Duplicate profiles can be matched and merged. Smart AI tools* can flag likely matches and surface relevant past-stay details when staff need them.

Example:
A guest books at Hotel B with a different email than at Hotel A. Clock matches the profiles, so staff see one reliable stay history and relevant preferences across the group.

*In beta testing

Build a single catalog of group-level profiles, merging any duplicates

Share corporate and agency accounts across hotels

Keep one company profile across the group for corporate clients, agencies, or partners, so teams don’t duplicate company profiles per property.

Example:
A corporate client books across three hotels. The same company profile is used for reservations and reporting, while billing and invoicing remain per property.
Share corporate and agency accounts across hotels

Managing charges and (planned) centralized rates from one place

Standardize extra services while keeping room for local items

Manage extra-service charge templates across the group from one screen. You can see prices per hotel, spot missing items, and update or copy changes across properties. Hotels can still add local items. Centralized rate templates are planned.

Example:
Breakfast and parking follow the same structure across the group. One property adds spa access and local packages without affecting the other hotels.

*Centralized rate templates are a planned feature

Standardize extra services while keeping room for local items

All reservations in one place

Sell and book across properties from one central reservations view

Your central reservations team can check live availability and rates, review key details (room types, packages, policies), and book any property from one place.

Example:
A caller asks for three nights in your city center hotel. It is full, so the CRO books a comparable room in another group property on the same call.
Sell and book across properties from one central reservations view

Support both group-level and single-hotel direct booking

Use the booking engine per property if hotels are marketed individually. If you prefer a group-level flow, guests can browse availability across multiple properties based on location, dates, or criteria. You can also combine both approaches.

Example:
A guest compares two hotels in your group and books the one that fits best. Another guest books directly on a single hotel’s website.
Support both group-level and single-hotel direct booking

Manage distribution in one setup

Distribution can be managed from Clock depending on your setup: direct Booking.com connection, additional OTAs, a channel manager, or a CRS connection.

Example:
You update a restriction in Clock for one property. Availability and rules stay aligned across the channels connected for that property.
Manage distribution in one setup

Core tools for daily operations and guest interactions

Group reporting and portfolio overview

Run standard reporting consistently across the group

Clock includes standard reporting (bookings, blocks, occupancy, revenue, charges, invoices, AR, segmentation, housekeeping, KPIs). Run them from head office, and (depending on the report) across selected hotels or for the full group.

Example:
You run the same monthly revenue view for several hotels and the group in total, using the same definitions.
  • Run standard reporting consistently across the group (1)
  • Run standard reporting consistently across the group (2)

    Create reporting that matches your structure

    When group reporting needs a specific view, you can build dashboards that match your structure (by region, brand, segment, channel, and more). Where relevant, you can also combine Clock data with external data such as costs or marketing performance.

    Example:
    A group dashboard combines PMS revenue with cost data to review margin per property.
    Create reporting that matches your structure

    Fits mixed portfolios

    Clock can be used across different hotel types in the same group setup. You can keep shared access and shared data, without forcing identical workflows everywhere.

    Use the previous and next buttons or the left and right arrow keys to move through the slides.

    Slider position

    1. Event hotels

      Run events and stays without the usual chaos.

      Explore

    2. Boutique hotels

      Deliver a personal guest experience with less admin.

      Explore

    3. Large hotels

      Bring busy hotel operations under control.

      Explore

    4. Small hotels

      Run the whole hotel without adding complexity.

      Explore

    5. Hotel groups and chains

      Run your whole portfolio with more control.

      Explore

    6. Resorts

      Run rooms, services, and experiences in one place.

      Explore

    7. Wellness and activity retreats

      Manage retreats and bookable experiences together.

      Explore

    8. Tour-operator hotels

      Simplify tour-operator business from contract to checkout.

      Explore

    9. Hostels

      Manage beds, private rooms, and fast turnover simply.

      Explore

    How it fits different teams

    IT

    Uptime guarantee of 99.99%. Open API and integrations, plus central user and permission management across properties. Clock is hosted on AWS and is designed to support common security and compliance requirements such as PCI DSS and GDPR (depending on your setup and scope).

    Finance

    Flexible billing rules, invoicing, and payment workflows, with options to connect accounting/ERP setups.

    Operations

    Shared configurations and repeatable processes where you want them—without blocking local property routines. One connected setup can cover core flows (front desk, billing and invoicing, housekeeping), plus specialized ones where used (POS, Events, Activity bookings).

    Revenue / Sales

    Central charge templates and planned centralized rate structures, live availability across properties, and tools that support a central reservations office, centralized profiles, and direct booking flows.

    *Centralized rates are a planned feature.

    Around the world

    Reservations, rooms, guests, payments, housekeeping, messages — there’s a lot to keep straight. Clock gives hotels one clear place to stay on top of it all.

    Bulgaria France United States Netherlands Germany Belgium United Kingdom Mexico Spain Switzerland Slovenia South Africa Curaçao Thailand Norway Sweden Tanzania Greece Romania Philippines Finland Armenia Italy Costa Rica Bolivia Austria Morocco Dominican Republic Canada Albania Myanmar Qatar Peru North Macedonia Luxembourg Kazakhstan Ireland Belize Bonaire, Sint Eustatius and Saba Australia Zimbabwe Vietnam United States Virgin Islands British Virgin Islands Uzbekistan Slovakia Puerto Rico Saint Martin Cambodia Jamaica Iceland Indonesia Honduras Fiji Denmark Chile Barbados
    Canada Albania Myanmar Qatar Peru North Macedonia Luxembourg Kazakhstan Ireland Belize Bonaire, Sint Eustatius and Saba Australia Zimbabwe Vietnam United States Virgin Islands British Virgin Islands Uzbekistan Slovakia Puerto Rico Saint Martin Cambodia Jamaica Iceland Indonesia Honduras Fiji Denmark Chile Barbados Bulgaria France United States Netherlands Germany Belgium United Kingdom Mexico Spain Switzerland Slovenia South Africa Curaçao Thailand Norway Sweden Tanzania Greece Romania Philippines Finland Armenia Italy Costa Rica Bolivia Austria Morocco Dominican Republic
    In their words

    How do customers feel after switching to Clock?

    We asked our customers: What changed for the better since you switched to Clock? Here’s some of what they said…

    Use the previous and next buttons or the left and right arrow keys to move through reviews.

    Slider position

    1. We chose Clock because of the tool's flexibility, its ability to integrate with our entire IT ecosystem, and also for its multi-property management, which is really the strong point for us.
      Marine Bossanne Project Manager Operations and Quality at Elegancia
    2. The strength of Clock is that it brings everything together in one system. What we previously had to accomplish using multiple tools, we can now do with a single solution.
      Ruggero Carpino Head of Customer Service & Training at Algilà Ortigia Charme Hotel, Syracuse
    3. It was very important for us to look at the stability and the future proofness of the system. And Clock is a company that has the knowledge and the expertise.
      Steff de Groot Owner & General Manager, WICC Hotel & Congress Centre
    4. Faster processes, faster training, more time for staff, to focus on the guests, and tasks that used to be done manually are now automated.
      Carsten Werblow Head of Operations Gambino Group
    5. Better price management, a comprehensive system API, and a dynamic company that continually develops the software.
      Marco Coppola Owner & Chief Navigator Officer, The YellowSquare
    6. By automating routine processes with Clock, we were able to completely restructure how our staff spends their time. Now, the efforts are focused on more meaningful and more profitable activities.
      Lyubomir Stamboliyski Commercial Director of St. Constantine & Helena Holding
    7. Technologies are advancing, and it's normal to move our data to the cloud. I was firmly convinced that this is the right path, and I think we made the right decision.
      Elena Ivanova Founder & Owner, Hi Hotels Group

    Think Clock might fit your hotel?

    Use this module for shared intro content patterns that need eyebrow, heading, supporting copy, and a compact CTA area.

    Request a demo See pricing
    “Easy to use” “Fast, intuitive, and reliable” “Saves a lot of time” “New staff learn it quickly” “Accessible from any device” “Less manual work” “Fewer booking mistakes” “Responsive and helpful support”