Large hotels

A practical platform for high‑volume, full‑service operations

Clock is used by large independent hotels that operate at scale — typically 150–500+ rooms, multiple departments, and several revenue centres such as rooms, food and beverage, events, activities, rentals, parking and more. The system supports daily hotel operations, distribution, events, and guest interaction in one connected setup, without forcing chain‑style standardisation or rigid workflows.

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Faster processes, faster training, more time for staff, to focus on the guests, and tasks that used to be done manually are now automated.
Carsten Werblow Head of Operations Gambino Group
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Trusted by independent hotels worldwide

Alamo Inn Elegancia Four Sisters Collection Golden Tulip Greenstar hotel Grifid 1 Hampshire 1 HappyCulture Mitland Popinns Prinsenhof Relais&Chateaux Gambino Hotels
4.7 / 5

Based on 483+ reviews across

Run reservations and availability at scale

Clock helps large hotels manage a high room count, many room types, and overlapping demand from individual guests, groups, and events. Availability, rates, and restrictions are kept in sync across reservations, sales, Booking.com and connected channels and front desk, so teams work from the same live picture even during peak periods.

Example:
5 rooms are added to a large confirmed block and the availability on Booking.com and the other OTAs is reduced instantly.
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    Manage groups and events alongside daily hotel business

    Groups and events are managed within the same operational flow as rooms and daily hotel business. Group room blocks, pickup and release rules, rooming lists, and routing logic stay connected to the reservation layer, while event handling covers key elements such as function spaces, event schedules, services, and resources — all planned in context of the hotel’s overall availability and operations.

    Example:
    A conference holds 120 rooms with staged release dates, while banquet charges are routed to a company folio and guest extras remain on individual folios.
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      Coordinate work across departments

      Clock provides a shared task framework for front office, housekeeping and maintenance, sales and events. Tasks can be created, assigned, and tracked with clear ownership and status, helping departments stay aligned during high occupancy or large events.

      Example:
      Housekeeping tasks are planned by shift and updated in real time as rooms are cleaned and inspected, keeping availability accurate. Sales teams use To-dos to track what’s needed to close a sale, and action plans to ensure special guest requirements are delivered.
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        Control revenue beyond room nights

        Large hotels often generate significant revenue outside accommodation. Clock supports complex pricing, packages, and services, allowing hotels to manage rooms, extra services, activities and capacity‑based extras in one system.

        Pricing, packages, and restrictions

        Rates can be structured by occupancy, age, or derivation, with restrictions applied by date, channel, or booking condition. Packages can combine rooms with meals, services, or events and post correctly per night or per stay.

        Example:
        A weekend package includes accommodation, breakfast, and spa access, with each component posted automatically without manual adjustments.
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          Plain and capacity‑restricted services and activities

          Services such as parking, spa slots, activities, equipment rentals or activities like classes, tours, rentals, and spa times can be sold with live availability. Activities can be booked either together with a room booking or on their own.

          Example:
          Parking capacity is tracked per day, preventing overselling during city‑wide events or conferences.
          Plain and capacity‑restricted services and activities

          Support digital guest interaction at high volume

          Clock supports large hotels with a guided digital guest journey that improves guest convenience, enables relevant upsells, and reduces pressure on staff during peak periods. Guest messaging, online check-in, the guest portal, and kiosks (where enabled) let guests complete registration, choose room options or extras, and settle payments in advance, so front-desk teams can focus on service and exceptions when volumes are highest.

          Example:
          Before arrival, a guest completes online check-in, upgrades to a room with a specific view, and pays the difference. During a busy arrival window, they use a kiosk to collect the key and go straight to the room.
          Support digital guest interaction at high volume

          Recognize returning guests across bookings and channels

          Guest profiles keep a complete history of stays, billing, and notes. Duplicate profiles can be matched and merged, so repeat guests are recognized even when they book through different channels.

          Example:
          A returning business guest is identified despite using a different email address, and staff see previous stay details and preferences.

          *Coming soon.

          Recognize returning guests across bookings and channels

          Handle complex billing, invoicing and payments with control

          Clock supports common billing setups used in large hotels, including split charges, company and group folios, deposits, advance payments, and post-stay invoicing. Charges can be routed to guest, company, or master folios, invoices can be issued per stay, per period, or per company agreement, and all postings remain traceable with clear audit history and role-based access.

          Example:
          A single stay generates one invoice for accommodation, another for company‑billed event services, and a separate charge for personal extras.
          Handle complex billing, invoicing and payments with control

          Get operational and management visibility

          Clock includes standard operational and financial reports covering bookings, occupancy, revenue, charges, invoices, accounts receivable, housekeeping, and KPIs. Reports can be filtered by department, date range, or user role. Where management needs a specific view, custom reports and dashboards can be built to match the hotel’s structure and can combine PMS data with external sources such as cost or accounting data.

          Example:
          Management is accustomed to a specific set of KPIs and data views, so a custom dashboard has been built to reflect them.
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            A modular platform that adapts to large hotels

            Daily hotel operations — reservations, front desk workflows, billing and invoicing, housekeeping, and night audit — run in one core system. Additional modules can be enabled only where needed, such as POS for restaurants and bars, Events for conferences and banquets, or Activity bookings for capacity‑based services.

            Guest‑facing tools such as guest messaging, online check‑in, kiosks, digital keys (where supported), and the guest portal can be activated per property based on operational needs.

            How it fits different teams

            IT

            Clock runs on AWS with a 99.99% uptime SLA, supports open APIs and integrations, and provides central user and permission management. It is designed to support common security and compliance requirements such as PCI DSS and GDPR, depending on setup and scope.

            Finance

            Flexible billing rules, invoicing workflows, and integration options for accounting or ERP systems support complex financial operations without manual workarounds.

            Operations

            Shared configurations can be used where helpful, while departments retain flexibility for their own workflows. One connected system covers front desk, housekeeping, events, POS, and services.

            Revenue / Sales

            Live availability, group and event handling, shared profiles, and tools that support central reservations and direct booking strategies help teams manage demand across all revenue centres.

            Around the world

            Reservations, rooms, guests, payments, housekeeping, messages — there’s a lot to keep straight. Clock gives hotels one clear place to stay on top of it all.

            Bulgaria France United States Netherlands Germany Belgium United Kingdom Mexico Spain Switzerland Slovenia South Africa Curaçao Thailand Norway Sweden Tanzania Greece Romania Philippines Finland Armenia Italy Costa Rica Bolivia Austria Morocco Dominican Republic Canada Albania Myanmar Qatar Peru North Macedonia Luxembourg Kazakhstan Ireland Belize Bonaire, Sint Eustatius and Saba Australia Zimbabwe Vietnam United States Virgin Islands British Virgin Islands Uzbekistan Slovakia Puerto Rico Saint Martin Cambodia Jamaica Iceland Indonesia Honduras Fiji Denmark Chile Barbados
            Canada Albania Myanmar Qatar Peru North Macedonia Luxembourg Kazakhstan Ireland Belize Bonaire, Sint Eustatius and Saba Australia Zimbabwe Vietnam United States Virgin Islands British Virgin Islands Uzbekistan Slovakia Puerto Rico Saint Martin Cambodia Jamaica Iceland Indonesia Honduras Fiji Denmark Chile Barbados Bulgaria France United States Netherlands Germany Belgium United Kingdom Mexico Spain Switzerland Slovenia South Africa Curaçao Thailand Norway Sweden Tanzania Greece Romania Philippines Finland Armenia Italy Costa Rica Bolivia Austria Morocco Dominican Republic
            In their words

            How do customers feel after switching to Clock?

            We asked our customers: What changed for the better since you switched to Clock? Here’s some of what they said…

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            1. We chose Clock because of the tool's flexibility, its ability to integrate with our entire IT ecosystem, and also for its multi-property management, which is really the strong point for us.
              Marine Bossanne Project Manager Operations and Quality at Elegancia
            2. The strength of Clock is that it brings everything together in one system. What we previously had to accomplish using multiple tools, we can now do with a single solution.
              Ruggero Carpino Head of Customer Service & Training at Algilà Ortigia Charme Hotel, Syracuse
            3. It was very important for us to look at the stability and the future proofness of the system. And Clock is a company that has the knowledge and the expertise.
              Steff de Groot Owner & General Manager, WICC Hotel & Congress Centre
            4. Faster processes, faster training, more time for staff, to focus on the guests, and tasks that used to be done manually are now automated.
              Carsten Werblow Head of Operations Gambino Group
            5. Better price management, a comprehensive system API, and a dynamic company that continually develops the software.
              Marco Coppola Owner & Chief Navigator Officer, The YellowSquare
            6. By automating routine processes with Clock, we were able to completely restructure how our staff spends their time. Now, the efforts are focused on more meaningful and more profitable activities.
              Lyubomir Stamboliyski Commercial Director of St. Constantine & Helena Holding
            7. Technologies are advancing, and it's normal to move our data to the cloud. I was firmly convinced that this is the right path, and I think we made the right decision.
              Elena Ivanova Founder & Owner, Hi Hotels Group

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            “Easy to use” “Fast, intuitive, and reliable” “Saves a lot of time” “New staff learn it quickly” “Accessible from any device” “Less manual work” “Fewer booking mistakes” “Responsive and helpful support”