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Guest journey

How Self-Service Technology Improves Guest Experience

The hospitality industry has historically been bound to its traditions. Everything from the way guests were accommodated to how guest loyalty was build was the direct result of methods that had been tried and tested for many generations.

Five Ways Hotels Can Use Technology For a Better Guest Experience Guest journey

Five Ways Hotels Can Use Technology For a Better Guest Experience

With the advent of the internet the presence of technology in the hospitality industry has grown steadily and over time, until as if overnight, it was everywhere.

The Green Guide to Sustainable Hotel Practices Industry insights

The Green Guide to Sustainable Hotel Practices

With the increase in both casual and business travel, the levels of waste produced by guests have grown exponentially and the only way to remedy this situation is through the reorganisation of existing practices in favour of more environmentally friendly solutions.

Guest journey

Guest personas and bridging the gap between browsing and buying

Building a useful marketing strategy has become increasingly complicated with the advent of social media. Guests are now closer than ever to brands and their representatives, making impersonal and generalized marketing quite ineffective and even off-putting, especially for luxury travellers who seek personalized experiences.

Forward We Go into 2019: 7 Defining Hotel Technology Trends Smart operations

Forward We Go into 2019: 7 Defining Hotel Technology Trends

Technological advancement is part of the future of any hotel that wishes to excel and grow. With an increasing guest demand for a more mobile friendly and self-sufficient guest experience hoteliers everywhere have been quickly jumping on the train in hopes of securing newer and better revenue streams for their respective establishments.

5 Steps to Creating a Great Hospitality Team Smart operations

5 steps to creating a great hospitality team

Building a thriving hospitality team with high turnover rates, skill gaps, and difficulty balancing individual strengths with your goals is hard. But running a successful hotel is more than offering a great view or amenities. It's about the people behind the service.