Lesson 1
Front office manager
Folio/Invoice operations
Learn how to add services to a booking folio, issue documents, and manage related document operations.
Lesson 2
How to post services to a folio
Posting charges for a single day. Posting charges for multiple days. Posting charges for whole periods.
Lesson 3
How to close a folio and issue an invoice
Lesson 4
Payments and in-house transfer
Lesson 5
How to issue an invoice with company billing details
Learn how to change the billing details of a folio to those of a company
Lesson 6
How to issue an invoice to an external customer/non-resident
Learn how to charge services to external customers / non-residents
Lesson 7
How to issue a single invoice for several bookings
Learn how to combine folios of several bookings into one
Lesson 8
How to split charges and issue a separate bill for each guest of a booking
Learn how to split charges and issue a separate bill per guest
Lesson 9
How to transfer Charges from one folio to another
Learn how transfer charges through a practical example - a guest wants 2 separate invoices for the accommodation and extra services
Lesson 10
How to print a folio or send it via email
Learn how to print folios and send them via email
Lesson 11
How to Void a closed folio/invoice
Learn how the Void function works
Lesson 12
How does the function ‘Re-open’ work
Learn how the 'Re-open' function works
Lesson 13
How to issue a Credit Invoice / Function ‘Full correction’
Learn how to issue a Credit invoice using the Full correction function
Lesson 14
How to issue a partial Credit invoice / Function ‘Partial correction’
Learn how to issue a partial Credit invoice using the Partial correction function.
Lesson 15
How to process card payments and refunds
Learn how to process card payment, refunds, and pre-authorisations.
Lesson 16
Moving a Payment using the Re-open or Void functions
Learn how to move a Payment using the Re-open or Void functions